Tech Users Struggle With Gadgetry

Nearly half seek help

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While technology is well integrated into the lives of many Americans, close to half (48%) have to ask for help when it comes to getting their cell phones, Internet connections and other gadgets to work, according to new research from Pew Internet & American Life Project.

Just under half (44%) of those with home Internet access say their connection failed to work at some time in the past year and 39 percent of those with desktop or laptop computers have had their machines breakdown in the previous 12 months. Nearly a third (29%) of cell phone users say their devices failed to work properly in the last year.

Tech Users Struggle With Gadgetry

"Struggles with modern gadgetry mean less engagement with the services they enable," said John B. Horrigan, Associate Director of the Pew Internet Project and co-author of the report.

"Time spent dealing with set-up or outages means less time using modern communication services to connect with friends or find information that might help people be more productive."

Over a third (38%) of users with failed technology contacted user support for help, 28 percent fixed the problem themselves, 15 percent received help from friends or family to fix a problem, 15 percent were not able to fix the problem and 2 percent went online for help.

"In an age in which new technologies are introduced almost daily, a new gadget or service can become popular well before the technology itself is understood by the average user," said Sydney Jones, Research Assistant at the Pew Internet & American Life Project and co-author of the report.

"Naturally, some users catch on to new technology more quickly than others, and those who have more trouble grasping the technology are left confused, discouraged, and reliant on help from others when their technology fails."

When it comes to a users attitude when trying to fix their device failures, the majority (72%) felt confident they could solve the problem. Over half (59%) felt impatient to solve the problem because they had important uses for the broken technology.

Forty-eight percent felt discouraged with the amount of effort needed to fix the problem and 40 percent felt confused by the information they were receiving.


Tech Users Struggle With Gadgetry
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  • http://www.insideyourdiet.com Katie Weston

    I guess it is who you know not what you know sometimes, I wouldn’t stand a chance of fixing most of the technology that has invaded our home in recent years, but I can always call on my hubby to come and fix it!

    But it must be a nightmare for people without access to someone knowledgeable on this stuff.


  • http://www.cureviewscam.com Jamie Spencer

    As Kermit once wisely said, it isn’t easy being green, especially if you’re really into your gadgets, but recycling old products and buying new ones with an eye on eco is something we should all be doing.

    To help you out of your consumer vs. conscience crisis, we’ve handpicked ten amazing items from around the web that re-use existing materials to make a brand new product.

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