When I look at the conversational space I think it’s going to have as much impact as ecommerce or search or social, says LivePerson CEO Rob Locascio. The conversational space is going to be just as big.
Mendix has released a comprehensive study of the low-code market within the enterprise, and it shows how important the technology has become.
Zoom announced it is acquiring Five9, a leading intelligent cloud contact center provider, for approximately $14.7 billion.
“We’re seeing the rise of what we call the “revenue innovator, says Outreach CEO Manny Medina.” The new job description is the revenue innovators, the digital-first, and the digital native.
Jamf’s latest quarterly results are good news for the company and for Apple, indicating increased demand for Apple products in the enterprise.
Business is really simple, and people are more productive and they’re doing things that can lead to growth and opportunity says ServiceNow CEO Bill McDermott. That’s the whole point of digital transformation.
Stewart Butterfield, CEO of Slack, says that both Slack and Salesforce have no intention of making Slack free for enterprises.
Salesforce announced that it is buying Slack for $27.7 billion in cash and stock. The company says that combining Slack with Salesforce Customer 360 will be transformative for customers and the industry.
“For businesses, the communication channels of email and phone are just becoming less and less effective,” says Scott Heimes, Chief Marketing Officer at Zipwhip. “Text is a great way to increase your engagement and responsiveness with consumers. They’ll actually respond to a text.”
CEOs around the country and the world are debating whether they should abandon expensive physical conferences altogether once the pandemic restrictions are lifted.