When I look at the conversational space I think it’s going to have as much impact as ecommerce or search or social, says LivePerson CEO Rob Locascio. The conversational space is going to be just as big.
Zoom announced it is acquiring Five9, a leading intelligent cloud contact center provider, for approximately $14.7 billion.
Business is really simple, and people are more productive and they’re doing things that can lead to growth and opportunity says ServiceNow CEO Bill McDermott. That’s the whole point of digital transformation.
Stewart Butterfield, CEO of Slack, says that both Slack and Salesforce have no intention of making Slack free for enterprises.
Salesforce announced that it is buying Slack for $27.7 billion in cash and stock. The company says that combining Slack with Salesforce Customer 360 will be transformative for customers and the industry.
Microsoft’s approach to customer data could help the company make major headway against Salesforce.
Marc Benioff, CEO of Salesforce, says that without Oracle founder and CEO Larry Ellison there would be no Salesforce.
Marc Benioff, CEO of Salesforce, discusses how we are not living in the past or the future, we are living in the present. He says that the present is a new digital world in an all digital world.
Shantanu Narayen, Chairman and CEO of Adobe, discusses how the pandemic has created another “inflection point” in the move toward digital transformation.
Some things in the new world will change forever. Customer meetings will change forever. In the past, I never thought that I could do a Zoom call or a Teams call with the CEO of a company I’m trying to sell to.