WebProNews

If You Don’t Provide a Great Customer Experience You Won’t Survive, Says Zendesk CEO

“We definitely help companies provide great customer experiences,” says Zendesk CEO Mikkel Svane. “That is the new currency of today. You can have the greatest product in the world and you can have the greatest service in the world, but if you don’t provide a great customer experience you’re not going to survive.”

We’re Enabling a New Era of Hospitality, Says Toast CEO

“We’re enabling what we call this new era of hospitality,” says Toast CEO Chris Comparato. “We’re investing heavily in R&D. This is a massive opportunity and the restaurant community is a massive market. The market is untapped and we’re in the early days of a major transformation across the entire industry.”

The Need to Transform is Front and Center for Every C-Level Executive, Says Adobe CEO

“When people look at what’s happening with Amazon trying to get into their businesses, the need to transform is also front and center for every c-level executive,” says Adobe CEO Shantanu Narayen. “Given that Adobe’s been through our own transformation they want to experience that same benefit that we have been able to see.”

Without AI, Real-Time Personalization Would Not Be Possible

“How do we shorten the space between a signal that we get, say in behavioral data that we see show up either in an app or on a website, and then churn through all of the possibilities of what we…

Carbon Black Uses AI to Analyze 500 Billion Daily Security Events, Says CEO

“Carbon Black is analyzing 500 billion security events across the globe every single day,” says Carbon Black CEO Patrick Morley. “Of course, you can’t do that with people. We certainly leverage the compute capability of the cloud. Then we apply AI and machine learning models to that.”

Bitcoin is Worthless, Says Shark Tank’s Kevin O’Leary

Shark Tank star Kevin O’Leary is not a fan of Bitcoin. He talked about a transaction where he tried to buy property using Bitcoin in Switzerland. “Try and do a transaction of $100,000 in Bitcoin,” says O’Leary. “I tried to do some real estate in Switzerland with it once. It is a useless currency.”

AI-Powered Conversational Bots Are Changing the Game, Says LivePerson CEO

You are messaging them. You are doing what’s natural to you. That’s really what we see as changing the game. We made a big pivot two years ago and launched a whole new platform. There’s a bigger future in bots and AI than there was in chat.

Michael Dell Predicts in 10 Years More Computed Data on the Edge Than Cloud

“The surprise outcome ten years from now is there’ll be something much bigger than the private cloud and the public cloud,” says Dell Technologies CEO Michael Dell. “It’s the edge. I actually think there will be way more computed data on the edge in ten years than any of the derivatives of cloud.”

Walmart Can’t Let Amazon Out Walmart Walmart

“They kept making a new step every time and the rest of retail had to follow and they won the game, they got all the market share,” says Jan Kniffen of J. Rogers Kniffen Worldwide “They can’t let Amazon out Walmart Walmart (when it comes to free one-day shipping). Walmart will fight this battle to the bitter end.”

There’s No Doubt It’s a Cloud First World, Says Rackspace SVP

“If you think about where we are on the technology adoption curve and the trillion dollars of spend that are ultimately going to move, there’s no doubt that it’s a cloud-first world,” says Prashanth Chandasekar, Senior Vice President & General Manager at Rackspace.

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