Salesforce has announced its fourth quarter results, turning in a record-breaking quarter and raising its fiscal 2022 revenue guidance.
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CRMNews
DOJ Wants More Info on Salesforce/Slack Deal
The Department of Justice (DOJ) has asked for a second round of information on Salesforce’s acquisition of Slack.
Microsoft and SAP Partner to Integrate Microsoft Teams
Microsoft and SAP are partnering to integrate Teams across SAP’s suite of solutions, with the goal of streamlining customers’ cloud transitions.
Slack CEO: No Intention To Make Slack Free
Stewart Butterfield, CEO of Slack, says that both Slack and Salesforce have no intention of making Slack free for enterprises.
Salesforce Buys Slack for $27.7 Billion
Salesforce announced that it is buying Slack for $27.7 billion in cash and stock. The company says that combining Slack with Salesforce Customer 360 will be transformative for customers and the industry.
Facebook Buying CRM Startup Kustomer
Facebook has reached a deal to acquire Kustomer, the maker of a “customer service CRM platform built for today.”
Salesforce/Slack Deal Expected Tuesday
Salesforce and Slack are expected to announce a sales agreement Tuesday, in what would be Salesforce’s biggest acquisition to date.
Text is a Great Way to Increase Your Engagement with Consumers, Says Zipwhip CMO
“For businesses, the communication channels of email and phone are just becoming less and less effective,” says Scott Heimes, Chief Marketing Officer at Zipwhip. “Text is a great way to increase your engagement and responsiveness with consumers. They’ll actually respond to a text.”
Salesforce Beware: Microsoft, Adobe and C3.ai Reinvent CRM
Microsoft, Adobe and C3.ai have joined forces to use artificial intelligence (AI) to reinvent customer relationship management (CRM).
Microsoft’s Approach to Data a Major Advantage Over Salesforce
Microsoft’s approach to customer data could help the company make major headway against Salesforce.