Salesforce has announced AI-driven improvements to Service Cloud, aimed at helping service agents and their customers.
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CRMNews
Ecommerce, Search, Social… and Conversational Space?
When I look at the conversational space I think it’s going to have as much impact as ecommerce or search or social, says LivePerson CEO Rob Locascio. The conversational space is going to be just as big.
Salesforce Competed With Zoom to Acquire Five9
Zoom made headlines in July when it announced it was purchasing Five9, despite apparently having competition from Salesforce.
Your Next Streaming Service: Salesforce
Salesforce is preparing to enter the video streaming market, a major departure from its current CRM and enterprise offerings.
The Deal Is Done: Slack Is Officially Part of Salesforce
Salesforce has completed its $27.7 billion acquisition of Slack, combining the leading CRM platform with one of the leading messaging platforms.
Salesforce Announces First Global Dreamforce 2021
Salesforce has announced Dreamforce 2021, the first such global event, with both virtual and in-person elements.
Salesforce Posts Record First Quarter
Salesforce has delivered its first quarter results, posting a record quarter on strong Customer 360 results.
IBM Acquiring Waeg, Leading European Salesforce Consulting Partner
IBM is acquiring Waeg, the leading European Salesforce Consulting Partner as it continues its transition to hybrid cloud services.
Salesforce Announces Record Quarter, Slack Impacts Guidance
Salesforce has announced its fourth quarter results, turning in a record-breaking quarter and raising its fiscal 2022 revenue guidance.
DOJ Wants More Info on Salesforce/Slack Deal
The Department of Justice (DOJ) has asked for a second round of information on Salesforce’s acquisition of Slack.