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CallCenterPro

CallCenterPro
AI in Call Centers: Efficiency vs Human Touch
Sara Donnelly - July 7, 2025
CallCenterPro
Observe.AI’s VoiceAI Revolutionizes Call Centers with Smarter Customer Service
Jack Hodgkin - May 7, 2025
CallCenterPro
AI Employees Are Taking Over Phone Calls: This Is Bland AI
Rich Ord - September 1, 2024
CallCenterPro
Almost Every State Sues Accused Robocall Company
WebProNews - May 29, 2023
CallCenterPro
Amazon Wants Call Center Employees to Work From Home So It Can Close Offices
Matt Milano - September 29, 2022
Salesforce Competed With Zoom to Acquire Five9
Zoom made headlines in July when it announced it was purchasing Five9, despite apparently having competition from Salesforce....
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Google Ads Beta May Add Keywords Automatically, Result In Overspending
A new Google Ads beta may result in overspending, as a result of keywords being added without users’ knowledge....
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TikTok Plans Transparency Center, Tries to Dispel Censorship Claims
TikTok has announced the upcoming launch of a new Transparency Center, aimed at pulling the curtain back on the platform’s moderation efforts....
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Amazon Readies Second-Generation Arm Chip For Data Centers
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Rakuten Super Logistics To Open 6 New Ecommerce Fulfillment Centers
The recent USPS shipping structure changes will increase retailers shipping costs, says Rakuten CEO Mike Manzione. What Rakuten does is help retailers offs...
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How to Strategically Automate Your Facebook Page, Get More Engagement in Less Time
Facebook might have been...
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Microsoft Warns of Rising Tech Support Scams, Calls for Industry-Wide Cooperation
Incidents of tech support scams targeting susceptible PC users are increasing, Microsoft warned. The company received 153,000 reported complaints fr...
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New Facebook Collection Ads Dramatically Boost Sales for Advertisers
Facebook’s Collection Ads have helped millions of companies boost their sales and drive discovery. The soc...
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Facebook Articles Now Have Call-to-Action Units for Email Newsletter Sign-Ups
Facebook Media recently announced two updates to Instant Articles that should hel...
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Amazon Announces Cloud-Based Contact Center Service
Amazon has released Connect, a contact center as a service hosted in the AWS cloud. The service is based on the same contact center technology Amazon has built for their own use....
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Changes in AdWords Click to Call
In an announcement on their blog, Google outlined three new changes to their click-to call ads. The updates aim to streamline ad creation, improve ad quality and call performance...
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How ‘3 Day Blinds’ Drives Phone Calls With Google Adwords
Adele Nasr, Director of Marketing at 3 Day Blinds recently did a promotional video with...
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Google Adds Feed Rules Tool To Merchant Center
Google announced the launch of a new tool for Merchant Center called Feed Rules, which lets you convert your existing data from inventory management systems to the format Google Sh...
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Microsoft Rolls Out Skype Video Calling For Edge
Microsoft announced (in preview) new video, voice, and group calling functionality on Microsoft Edge for Windows 10. It utilizes the ORTC media engine that was recently embedded in...
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Phife Dawg: A Tribe Called Quest’s ‘Five Foot Assassin’ Dies At 45
The unexpected passing of the rapper Phife Dawg has certainly caused shock and grief in the hip-hop community, and numerous well-respected hip-hop artists have come out to honor hi...
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