Amazon is bucking a trend among some of the biggest tech companies, urging its call center employees to work from home.
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Microsoft Closes Competitive Gap With Contact Center Rivals
Microsoft has closed the competitive gap with contact center rivals thanks to its Digital Contact Center Platform.
Salesforce Competed With Zoom to Acquire Five9
Zoom made headlines in July when it announced it was purchasing Five9, despite apparently having competition from Salesforce.
Google Ads Beta May Add Keywords Automatically, Result In Overspending
A new Google Ads beta may result in overspending, as a result of keywords being added without users’ knowledge.
TikTok Plans Transparency Center, Tries to Dispel Censorship Claims
TikTok has announced the upcoming launch of a new Transparency Center, aimed at pulling the curtain back on the platform’s moderation efforts.
Amazon Readies Second-Generation Arm Chip For Data Centers
Reuters is reporting that Amazon’s cloud computing unit has designed a more powerful, second-generation chip…
Rakuten Super Logistics To Open 6 New Ecommerce Fulfillment Centers
The recent USPS shipping structure changes will increase retailers shipping costs, says Rakuten CEO Mike Manzione. What Rakuten does is help retailers offset by utilizing a network of order fulfillment centers, thereby controlling shipping costs while decreasing shipping times.
How to Strategically Automate Your Facebook Page, Get More Engagement in Less Time
Facebook might have been hit by scandals recently, but it remains the biggest social media…
Microsoft Warns of Rising Tech Support Scams, Calls for Industry-Wide Cooperation
Incidents of tech support scams targeting susceptible PC users are increasing, Microsoft warned. The company…
New Facebook Collection Ads Dramatically Boost Sales for Advertisers
Facebook’s Collection Ads have helped millions of companies boost their sales and drive discovery. The…
Facebook Articles Now Have Call-to-Action Units for Email Newsletter Sign-Ups
Facebook Media recently announced two updates to Instant Articles that should help publishers build their…
Amazon Announces Cloud-Based Contact Center Service
Amazon has released Connect, a contact center as a service hosted in the AWS cloud.…
Changes in AdWords Click to Call
In an announcement on their blog, Google outlined three new changes to their click-to call…
How ‘3 Day Blinds’ Drives Phone Calls With Google Adwords
Adele Nasr, Director of Marketing at 3 Day Blinds recently did a promotional video with…
Google Adds Feed Rules Tool To Merchant Center
Google announced the launch of a new tool for Merchant Center called Feed Rules, which…
Microsoft Rolls Out Skype Video Calling For Edge
Microsoft announced (in preview) new video, voice, and group calling functionality on Microsoft Edge for…
Phife Dawg: A Tribe Called Quest’s ‘Five Foot Assassin’ Dies At 45
The unexpected passing of the rapper Phife Dawg has certainly caused shock and grief in…
Nancy Reagan: As Former First Lady Laid To Rest, Friends Recall Fond Memories
Nancy Reagan was laid to rest beside her beloved husband, former president Ronald Reagan, on…
Sarah Hyland Debuts Dramatically Darker Hair for “Dirty Dancing” Role
Sarah Hyland has gone over to the dark side. In reality, only her hair has…
John Legend Engages Donald Trump, Jr. In Twitter Battle, Calls Candidate A “Racist”
John Legend has taken to Twitter to bash Donald Trump in response to Donald Trump,…