Social Media Disrupts Company Communication

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[ Social Media]
I was inspired this morning by Daniel’s post on his Emergence Media blog titled Marketing Changes: CMOs, Evangelist, Social Media Programs, Website Strategy Positioning, it’s a very meaty article and worth a good read.

Longer Tail of Media Consumption

Increasing variety of media (mobile, social networks, search blogs, Xbox 360) that people are consuming means more effort required for marketing/brand/PR integration and more requirements for a “grand strategy” vision.
Marketing increased emphasis as a Revenue Driver

Increasing Trend Towards Measurement and ROI means that marketing will take high prominence in the C-level space, helping shape product development, internal culture and budgeting

Social Media as the Disruptor on the Web

Social affecting all of Interactive Marketing Activities, diversifying the types of media being consumed and making marketers have greater engagement with the customer audience and moving from brand control to brand management.

Great article, and it reiterated something for me and that is social media disrupts almost every communication mechanism a company has. Blogs, podcasts, tweets, etc all pierce the membranes that companies have been used to for the last 50 years, and connect everyone in ways that are unexpected, unplanned, and interesting.

I’m taking a leaf out of David Armano’s book here and attempting to illustrate my idea in a diagram, the thing i’m really trying to get across is that all aspects of a company is probably involved in social media in one way or another:

Social Media Disruption 01

Bare in mind this diagram is a vast simplification, first imagine there is probably an “…osphere” for every value creating function and support function in your company, and then overlay that with David Armano’s influence ripples diagram, and then imagine that extending in all 3 dimensions… I know, it’s pretty rad.

Ripples 2 1

I think I just Blue My Mind :-)



Social Media Disrupts Company Communication
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About Karl Long
Karl Long believes the experience is the marketing and social media is how customers share experience and has been blogging about it for several years. Karl's primary blog Experiencecurve lives at the intersection of marketing, social media, social software and remarkable customer experience. Karl holds an MBA in Design Management from the University of Westminster and is currently the Web/Social Media Integration Manger for the video game group at Nokia. Karl also writes about t-shirts at tcritic.com WebProNews Writer
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