Comcast “Law Enforcement Handbook”

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The Federation of American Scientists released yesterday Comcast’s confidential “Handbook for Law Enforcement” which describes the company’s policies for turning over customer’s information to the authorities.

According to the handbook (PDF) Comcast charges law enforcement $1,000 for conducting any surveillance that has been court ordered. The price drops to $750 per month for any additional surveillance that may be needed. If a particular case involves children Comcast will waive the fee. For $150 a week Comcast will turn over phone records of calls received and dialed.

Comcast says it retains for 180 days a log of what IP addresses its users are given and unread email is deleted after 45 days while sent email is deleted after 30 days. The company can access phone records for two years and any requests past those limits Comcast’s says it will be unable to provide.

The FAS commented on the handbook saying,” With respect to surveillance policy, the Comcast manual hews closely to the letter of the law, as one would hope and expect.” The handbook makes it clear that Comcast will help law enforcement with their investigations while protecting users privacy as required by law and applicable privacy policies.

The company also says, “Comcast reserves the right to respond or object to, or seek clarification of, any legal requests and treat legal requests for subscriber information in any manner consistent with applicable law."

Comcast “Law Enforcement Handbook”
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