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WildBlue Embraces Google

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I’d wager that not a lot of people visit their Internet service provider’s homepage on a daily basis.  Still, whoever drops by the WildBlue.net homepage will, starting in 2008, see an absolute swarm of Google’s services.

WildBlue is a satellite ISP, and it recently sealed a deal to put Google’s products in front of its customers.  Gmail, Google Talk, Google Calendar, Google Page Creator, and Google Gadgets are all involved, so this is more than some sort of superficial, email-related exchange.

"We think WildBlue’s customers will enjoy discovering these new and exciting opportunities to find, share and interact on the web," said Stephen Cho, the product management director of Google Syndication Products, in a statement.

Now, normally, we might cut out that bit of PR-speak.  But it seems unusually relevant at the moment, given a debate over Google Docs and Google Spreadsheet.  Garett Rogers writes, "The right place for Google is at the consumer level – until it can take greater steps to cover the majority of needs enterprise users have, they should focus on doing exactly what they did with WildBlue."

We still won’t look for Google to topple Microsoft, then (at least not in the near future), but as it makes improvements (and Microsoft makes mistakes), market shares may move.

WildBlue Embraces Google


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  • Bryant Whittaker

    Can’t contant contact google or wildblue why e-mail doesn’t work for two days eithe on the internet or telephone. What gives??

    • Bryant Whittaker

      What gives is correct. About a week ago I got an e-mail that wildblue was going to use google. Since Friday afternoon through Sunday, 3/2/08 no e-mail service and wildblue lines are constantly busy.

      No one informed me that my service would be interrupted. Not even my installer could help or contact wildblue.

      • Guest

        I have not been happy with wildblue since we got it’ no e-mail service again cant get a hold of wildblue either” don’t need Google need my e-mail.

        very mad in WI’  my pass words do not work’ are we all supposed to be computer teaks???????????????? tried all day saturday to talk to some one/no help

        • Guest

          now cant even find were to sigh in” web sight is no help’

          • KH

            I also spent a good long time on hold Sat only to be told the server was down.  Sunday I tried live chat.  Was #247 in queue at 2:30PM.  At 10:30PM I was #42 in the queue.  I shut it down and went to bed-VERY disappointed with service-or lack there of.!!

    • Guest

      What is it with these providers?  Two days now and no ability to send out email from Wildblue because of the changeover.  I call and am ON HOLD FOR TWO AND ONE HALF HOURS!!! When someone finally answers the phone they tell me the friggin "server is down!!!"

      WTF?

      Why can’t Wildblue put an announcement on their home page simply stating that the system down? Who wants to spend 2.5 hours on hold when it only takes ONE person at Wildblue could place a one line NOTICE! on their site!

      So much for positive customer relations Wildblue. I will be calling their service department tomorrow for downtime credit and if they give me a hard time I’m looking for a new provider!  I don’t need Google’s etoys -  I NEED EMAIL!!!

  • Guest

    I’ve been trying to get a hold of either WB tech support (joke) or the main office in Englewood, Co. since Friday — Today is Monday. NO ONE has returned my call from the so-called "customer service office" and the help line is constantly busy. (I was actually lucky to get through once but I was on hold for an hour!) I have a home business and prefer my Outlook Express to the new gmail with wildblue. I’m not a child. I don’t need all these little google toys on gmail and I don’t need the extra hassle of going through google to get my mail. All I want is my Outlook Express back so I can get on with my life. I’ve tried all the "help" on wildblue’s portal. Another joke.  Don’t these people speak English? Is that’s why they expect us to do everything ourselves online and getting plugged in answers that don’t solve our problem?… Come to think of it…I will solve the problem. Wildblue, if you read this, you’re history. I’m going with hughesnet. It has NOT been nice doing business with you.

  • DD

    I too was quite hacked that I was not able to use my email beginning 2/29/08.  I had been having problems with "lost" email through Outlook Express for some time, but all of a sudden, I could not receive or send anything.  I spend all of Saturday morning trying to figure out what was going on only to find that at some point in time, and without notification, the system had been switched.  I can get use to gmail, but Wildblue is negligent in not properly preparing its customers for the transfer.

  • RL

    We are going on 6 days.  We have 11 email accounts that cannot send.  I have been 3 different times on Chat lines for answers.  There are none, only that techs are working on the problem, and it will be resolved.  Each time I waited several hours for a support person to chat.  Calling them will not work.  The line is constantly busy.  This is the technical boondoggle of the year!

  • Baffled

    So, the great Google has fallen flat on their ass. To those who are not Wildblue customers you should have read the assurances we received regarding the transition. Keep in mind how Google got wealthy. They are a growing monster now. Customers are just collateral damage in their wake to growth. Sad, I miss the Google of old.

     

  • Guest

    Your tech servive SUCKS I have tried to reach someone for 9 days with no such luck. I have no E mail because it will not accept my user or password. All I need to do is get ahold of some asshole from wildble to change it.

    • Guest

      No shit you wait for an hour for someone to answer the phone, then they tell you you have to talk to a tech. which I was thrilled the first time. But your put on hold for 5 min. then the phone rings and you you think oh boy! only problem is you’re back to the same operator saying your wait will be more then 10 min. wait another 30 min. then go through the same shit again, I think f—–g google doesn’t want us to use outlook express,well wild wildblue can kiss my assw good bye I’m switching to HUGHES!

  • Lana Gramlich

    Why we’re DONE with WildBlue’s "service" (& I use that term VERY loosely!);

    1. The installer piercing our water main. Although 5 separate people (including 3 different plumbers,) investigated this & saw the problem clearly, the installer came out for a look, said "no I didn’t," & the case was closed. A scant 2 months later, a sinkhole started opening up under that corner of my house & we had to hire another plumber to fix the problem. We should NOT have to pay for this repair.

    2. The Wildblue antivirus program put my laptop into an eternally-rebooting loop. Had I not been a net admin, myself, this would have cost a lot of time, money & energy to fix.

    3. Email worked sporadically before the merge with Google. Unfortunately Gmail always tells me my connection’s "too slow" for them, so this merge isn’t helping at all. Having to go through Wildblue’s site to get to my unwanted Gmail makes me use more bandwidth, incurring earlier penalties via the "fair access" policy. Sure I could reconfigure Outlook, but now I’ll have 200 spams a day to sort through, rather than the 3-4 a week I had before.

    4. Although we’d signed up for the highest possible speed, our speed has typically been comparable to a 56K dialup modem. WildBlue’s charging us FAR too much for what you’re delivering.

    5. No service at the first sign of rain. This wasn’t a problem with cable (which was also "lightning fast," which Wildblue proports to be, but isn’t.)

    6. I e-mailed Wildblue customer service over a week ago & rec’d an automated response assuring me I’d be contacted within 48 hours. That contact never came–I had to call the company for the answers to my questions today.

    7. I e-mailed some months ago about how to go about setting up our homepage & about setting up a new e-mail address (I had some kind of password problem.) I rec’d an e-mail back, asking me to call customer service. My time is too valuable to sit on hold that long, not to mention that I’m a certified net admin–I don’t need their people to hold my hand through the process–just send me the info I asked for!

    So long WildBlue, & good riddance!

    • http://lucidflora.blogspot.com Lana

      Most recently I now get an error message from Google that my internet connection is too slow to access my Wildblue e-mail (don’t forget, I’m paying for the "highest connection speed available.") Fortunately BellSouth High Speed is coming to our area in August (& even if that doesn’t work out, at least there’s no contract involved!)

  • bgmiller

    We have had Wildblue for two years and no problems what so ever. The installer was local and we could not have asked for more. DL speeds always 192KB as advertised. UL speeds were not as advertised but they did improve. Networked fine with G and N wireless. Attached a couple of Tera Stations to the router. Perfect, network heaven. The problems started when Wildblue decided to make money with Google.

    Our complaints as follows:

    We use real mail readers and have no use for Google.
    We use real news readers and have no use for Google.
    We are disappointed that Wildblue did not give us a choice in these matters.
    We prefer not to be mined by Google.
    We want real help from Wildblue but it was lost after the switch.
    We received no mail after the switch for 10 days. (No help either)
    We did receive an email telling us of the change and the email contained links to help us. Too bad we could not login for 4 days.
    We finally were able to login. Gee, after several pages of attempting to get help, we always end up at the Google Gmail help page. Wonderful. Wildblue is no where.
    FINALLY able to retrieve email. With our mail reader.
    Now we are upset. No, we are REALLY MAD.
    Just lost a $27,000 bid due to the 10 lost days.
    Thanks Wildblue.
    Need we say more?
    Yes we did. Wildblue went to the shite can immediately.
    We truly hope we are the only ones that suffered thusly.
    Good luck to all that will stick with them.

  • Dee

    Lest they think they’ve resolved issues, we must keep letting them know they are losing customers confidence, and indeed our business and what referrals we may have previously thought to send them. 

    What the hell were they thinking?  Making the merge/changes without letting anyone know in advance!   A person can be pretty forgiving when told up front there will be growing pains, like any other life situation we just want to be informed.  AS PAYING CUSTOMERS WE DESERVE TO BE INFORMED!!!  Then follow through with the customer service you promised when we were shopping.  Wildblue & Google, you are no better than all the rest of the big corporations out there that don’t value your customers.  We’re nothing but collateral damage and you are seemingly content to write us off. 

    My internet speed has slowed incredibly since the merge!  I’m not getting any faster speed than when I had dial-up at 42k and now I can’t get the bandwidth useage gadget to work even with their so called "help" page info!

    Lesson learned; I’d pay twice as much to give my business to the local "little guys". 

     

     

  • AG

    I NEED MY DISH MOVED. SAME PROPERTY. SAME ADDRESS. I AM TOLD I NEED TO TALK TO TECH SUPPORT TO SET UP SERVICE CALL.  EACH TIME I CALL, I AM PLACED ON HOLD FOR 45 MINUTES THEN BOOM…I GET DISCONNECTED. CALLED AND WENT THRU THIS 10 TIMES OVER 3 DAYS. FINALLY ASK TO SPEAK TO A MANAGER BEFORE THEY TRANSFER ME. MANAGER GETS ME THRU TO AN ACTUAL PERSON AFTER BEING ON HOLD 4EVER, AND THE WOMAN TELLS ME THE SERVER IS DOWN AND I NEED TO CALL BACK IN 15 MINUTES…NOW I AM PISSED!!!!! NEXT DAY CALL BACK, GET AHOLD OF SERVICE TECH…HE THEN TELLS ME I HAVE THE WRONG DEPARTMENT AND NEED TO SPEAK TO THE ONE TIME MOVE DEPT….W T F????? THESE FUCKING PEOPLE HAVE NO CLUE WHAT IS GOING ON.  SO LONG WILDBLUE!!!

  • Guest

    How am I supposed to log in if my log in credentials have somehow expired?  Esp. since even you admit that my piece of shit Wildblue connection is too slow to operate my snailemail Wildblue/Google account.  Get my rebate check coming.

  • Guest

    Wildblue took a good service and ruined it when they started using gmail for their email service.

    I’ve been on the phone with them a couple of times over the past couple of months as I have tried again and again to get the emails to work with Outlook.  The most recent time they said my virus software is preventing the settings from being saved, but couldn’t give me any corrections to solve the problem.

    Today I was finally able to get my primary email account to both download and upload using Outlook with my Wildblue gmail. Hurray!!

    I followed exactly the same procedure with my other 5 email accounts and nothing.  They still won’t work.

    I resent having to do my email on the gmail website.  It’s not even reliable.  When I put in my ID and password to go to another account, it doesn’t go there.  I have to put the information in about three or four times and then it finally goes to the right account.

    This is just not acceptable service.  I have a home-based professional business, and gmail is a collosal waste of my time.

    I wish wildblue would realize that they made a horrible mistake and go back to the old email system that they used to have.

    Gmail just isn’t professional enough for those of us who depend upon reliable email to conduct our business.

    Wildblue, wake up and fix the problem.

    • Guest

      I worked for an outsourcer who serviced these Wildblue accounts until 3/28/08 when I got layed off.  The new outsourcer is saving Wildblue some money (they think), but the Customer Service has gone from bad to much, much worse!  So all of you out there that think you are talking to someone in the Wildblue organization are greatly missled.  NONE OF THEIR CALL CENTER PERSONEL IS INTERNAL!!!  This is one of their CORE PROBLEMS, and we lost the account due to Wildblue getting it done cheaper and some of it is now going overseas!  For those of you who have lost your jobs to India, Tiwan, the Phillipines etc…. you know where I am at.  When all of the money has ben sucked out of this country due to overseas jobs, and we are no longer able to afford food, clothing or gasoline all of your problems with Wildblue will seem trivial.  I agree that Widlblue is not a good and reputable company and they are going to go down. When they do they do they will go down hard, maybe to the point of bankruptcy.  The problem is this Country is going to follow suit IF WE DON’T WAKE UP SOON AND KEEP OUR JOBS ON OUR OWN SHORES!!!

  • rodney montgomery

    this sucks, i can’t get to my emails or sign to my wild blue home page thru google it says web page can’t be found,, whats up ???? rodney

    • Guest

      even when i disable google it jumps back and i cannot access wildblue.net email

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