UK Consumers Fear Online Shopping

Cite lack of trust

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Almost one in three Internet users are not shopping online in the UK due to lack of trust, according to a new report from the Office of Fair Trading.

John Fingleton

Of these Internet users, 30 percent identified a lack of trust as the main reason for holding them back, while 20 percent cited fears over personal security and 15 percent said they did not trust companies that sell online.

While consumer confidence is gradually improving, overall levels are still too low for the market to reach its full potential. Among those who do shop online, 72 percent say they still have concerns about doing so and 38 percent are only slightly aware of their online consumer rights.

The report found that despite concerns, there have been some positive changes. Among those who do shop online 54 percent feel it is as safe as shopping in a store compared to 26 percent in 2006.

"Online retailing is the future for many businesses and increasingly important to the economy. If consumers are not confident online, demand will grow at a slower rate," said John Fingleton, OFT Chief Executive.

"So, we must tackle these concerns right now if the online market is to grow at its full potential."

UK Consumers Fear Online Shopping
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  • http://www.pvcflooring.org pvc

    Using Paypal is a good way to avoid site of trust when you shopping online. Or go to reliable online shopping stores, Amazon.

    I like online shopping, I don’t think it will be a problem for trust. You could protect yourself before you buy something online.

  • http://www.trusted-breast-pumps.co.uk Kate James

    Just read your post good one … as i believe pay pal is far better than any other paying option…

  • http://www.onlinepackagingshop.co.uk Packaging

    I would have to agree with the post above, the amount of transactions we take after including pay pal as an option is unbelievable. It is 50/50 at present between protx, now sage payments Grrrrrrrrrrrrr.

  • http://www.touring-berlin.de Guest

    I too am reluctant to shop online. In the case of clothes, whatever size the label says, the item might not fit when you get it. I am also very skeptical about the security of my personal details.

  • http://www.villamendez.com.ph Housing

    Hope this perception will not last long.

  • http://www.philippineangels.com Philippine

    I use paypal also.

  • http://www.supertrontranscend.com Swati Sur

    Online shopping can reduce overhead costs in a variety of ways online shopping gives the shopper the facility to compare the products with easiness.But also there are some disadvantage also that we cant ignore

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