Google’s Postini Suffers ProblemsBy: Doug Caverly - October 14, 2009
Someone with a little too much faith in logic might argue that email is at its most secure when messages don’t get through. However, the average person doesn’t see things that way, and this became an issue as Postini, Google’s email security offering, encountered problems yesterday.
Then, to make the matter worse, customers had difficulty logging into the Postini Support Portal that could have let them research and discuss what’d gone wrong.
Few users were especially pleased about all this. While it may be one thing for Google’s free products and services to fail, it’s quite another for Postini – which costs between $12 and $45 per user per year – to have a liedown. And, taken together with recent Gmail and Google News outages, the Postini development may point to a largish problem.
The issue seems to have been resolved by now, anyway. A Google spokesman also assured Sharon Gaudin that "[w]e know how important mail is to our users, so we take issues like this very seriously, and apologize for the inconvenience."