Google’s Most-Asked Questions (And Answers)

    January 8, 2007

Ever wonder what sort of questions people are asking about Google’s services? Well, just in case you were, there’s a new list showing the “top questions” from the help files of 26 different services. And if that’s not enough to draw you in, a number of “funny, funky, noteworthy or weird quotes” from those same help files follows afterward.

WebProNews contributor Philipp Lenssen created both collections, and they’re available on Google Blogoscoped. The “top questions” are a bit on the dry side, but another WebProNews contributor, Navneet Kaushal, explained why he thinks they’re particularly helpful.

“Google wants users to understand its various products through the Most Asked Google Questions,” Kaushal pointed out. He believes that, in addition to any PR-related benefits, the answers provide “another good method of fixing the loopholes, sometimes even before launch.”

Of course, there are those cases in which the help files seem to create loopholes. Lenssen quoted, for example, one of the statements that surely annoys the guys at Reporters Without Borders. “It is Google’s policy not to censor search results,” the company declares. “However, in response to local laws, regulations, or policies, we may do so.”

Other Google help files set the bar pretty low. One alerts readers that “‘Google’ is pronounced ‘goo-gull’ (like ‘noodle,’ but replace the ‘n’ and ‘d’ with a hard ‘g’).”

In other sections, Google creates a bit of comedy. “While it may be disappointing, there’s no such thing as the Google Lottery,” one file admits. There’s also the potentially tongue-in-cheek “some of our products are complex and take time to update.”

Whether it’s for help or for humor, Lenssen’s list is worth checking out.


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Doug is a staff writer for WebProNews. Visit WebProNews for the latest eBusiness news.