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FTC Guidelines Raise Big Blogging Questions

Some Gray Areas in Disclosure to Think About

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Update 3: The new FTC Guidelines went into effect this week. A recent WebProNews interview with Wendy Piersall, Founder of the Woo! Jr. Network, looks at some interesting points about them that you may not have considered – some "gray areas" if you will.

Update 2:  Now Cleland says, "If people think that the FTC is going to issue them a citation for $11,000 because they failed to disclose that they got a free box of Pampers, that’s not true. That’s not going to happen today, not ever." (via)

Update:
 The FTC is now saying that the $11,000 fine is not accurate, at least for the first violation. Fast company got some responses from Richard Cleland, assistant director, division of advertising practices at the FTC, who says:

“That $11,000 fine is not true. Worst-case scenario, someone receives a warning, refuses to comply, followed by a serious product defect; we would institute a proceeding with a cease-and-desist order and mandate compliance with the law. To the extent that I have seen and heard, people are not objecting to the disclosure requirements but to the fear of penalty if they inadvertently make a mistake. That’s the thing I don’t think people need to be concerned about. There’s no monetary penalty, in terms of the first violation, even in the worst case. Our approach is going to be educational, particularly with bloggers. We’re focusing on the advertisers: What kind of education are you providing them, are you monitoring the bloggers and whether what they’re saying is true?” [empahsis added]

Cleland addresses more of the concerns here.

Original Article: The Federal Trade Commission has released its revised guidelines concerning the use of endorsements and testimonials in advertising. The revisions include a focus on "bloggers" and social media users, requiring them to properly disclose when they have received payment in the form of either money or product from a company or organization and produce content regarding said company or organization. The word is that bloggers can be fined up to $11,000 per post for not disclosing.

Have you ever mentioned a free product you received online and not disclosed it?
Comment here.

The reasoning behind the guidelines seems noble enough – provide transparency and keep consumers safe from hokey information. However, the concept of the government dictating how this happens does not sit well with a lot of people. The revisions (which can be found in this 81 page document [pdf], should you care to peruse them [they start around page 55]) have ruffled quite a few feathers and the conversation has become one about free speech.

Jeff JarvisWell-known author/editor/publisher Jeff Jarvis makes a really good point. He says the FTC assumes that the Internet is a medium. "It’s not. It’s a place where people talk. Most people who blog, as Pew found in a survey a few years ago, don’t think they are doing anything remotely connected to journalism. I imagine that virtually no one on Facebook thinks they’re making media. They’re connecting. They’re talking," he says. "So for the FTC to go after bloggers and social media – as they explicitly do – is the same as sending a government goon into Denny’s to listen to the conversations in the corner booth and demand that you disclose that your Uncle Vinnie owns the pizzeria whose product you just endorsed."

It’s not hard to find echoes of Jarvis’s sentiment all over the web. Although, I don’t believe I’ve seen it as eloquently put as with the Denny’s analogy. Still, not everyone sees the FTC regulations as a bad thing. In fact, Google’s Matt Cutts stepped into the conversation with Jeff Jarvis, expressing a bit more enthusiasm for the guidelines.

Google's Matt Cutts "As a Google engineer who has seen the damage done by fake blogs, sock puppets, and endless scams on the internet, I’m happy to take the opposite position: I think the FTC guidelines will make the web more useful and more trustworthy for consumers," he says. "Consumers don’t want to be shilled and they don’t want payola; they want a web that they can trust. The FTC guidelines just say that material connections should be disclosed. From having dealt with these issues over several years, I believe that will be a good thing for the web."

Commenters essentially tell Matt the whole thing would smell a lot better if he were the one regulating it. The reasoning for this is that Matt is involved with the industry. He is not a government worker that has been one his whole life. He’s been in the field. He knows the score. The argument coming from most of the opposition is not about the fundamental principle of making content more trustworthy for consumers. At the root of it, it appears that people are much more concerned about a government body of regulators who aren’t necessarily involved with online content production telling them how it is, when there are many, many questions about what falls under the criteria.

A number of these questions are nicely placed in an "open letter to the FTC" from Ron Hogan at MediaBistro’s GalleyCat. Here are a few of them:

 

- If an unpaid blogger at the Huffington Post "endorses" a consumer product without meeting the FTC guidelines for disclosure of "material connections" to the makers of that consumer product, who’s liable: the blogger or the Huffington Post?

-  If a blogger prints out a series of blog posts and distributes those printed copies, is he now the publisher of a newspaper or magazine? If so, the Village Voice is distributed for free, so can a blogger/publisher distribute his newspaper or magazine for free, too?

-  What if a blogger confines herself to stating demonstrably proven facts about a book, its author, its contents, and the matter of its publication? Does the FTC consider that an endorsement? What if she confines herself to stating such facts and includes links to an ecommerce site? Has her writing somehow been transformed from a statement of fact to an endorsement? 

There are plenty more where that came from. The list goes on. You can probably think of a few yourself. It may be hard for the guidelines to be enforced. The FTC does acknowledge that its guidelines aren’t exactly the law themselves. The FTC says:

The Guides are administrative interpretations of the law intended to help advertisers comply with the Federal Trade Commission Act; they are not binding law themselves. In any law enforcement action challenging the allegedly deceptive use of testimonials or endorsements, the Commission would have the burden of proving that the challenged conduct violates the FTC Act.

It should also be noted that the rules presumably apply to publications beyond bloggers and social media users, but for some reason it appears that "bloggers" are the ones with whom the FTC had on its collective mind when drafting these guidelines. You have to wonder if they are able to come up with a definition for "blogging" (others have had trouble in the past. Even those directly involved in the online content industry). The rules are scheduled to take effect on December 1st.

What questions do you have about the FTC’s guidelines? Share them here.

FTC Guidelines Raise Big Blogging Questions


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  • http://www.anunturi1.ro anunturi

    i think this isn’t good for bloggers.
    but the gov can do what it wants..
    regards.
    anunturi from ro.

  • http://makequickmoneysoon.com Successguru

    The FTC should leave regulation in the hands of web marketing experts who know what is going on, and not impose because they feel so.

  • http://www.mytraveldirectory.net/blog/ JamesM

    Okay, first of all, how does this affect international marketers? I won

    • Guest

      Of course it won’t……..that’s not their ultimate goal!!

  • wxman

    I didn’t get to read all the comments yet, but right off I wondered about authors. They blog about themselves, and their books as they come out. They obviously get paid for their books, but do they have to have some sort of disclosure in each post?

    • Stupidscript

      Read my above reply about plagiarism.

      If it’s your own product, you’re fine. If you are a third party that receives goods or payments from companies to write articles or reviews, THEN you need to pay attention.

      It’s really not complicated if you take a moment to read the regulations. Getting a wild hair up your butt and tossing out “yeah, but, what if…” scenarios doesn’t make you look good. It’s really just common sense.

  • Guest

    The relentless march toward totalitarianism continues. We’re all being bound in regulatory straight jackets and bolted into our rules and regulations, with no possibility of freedom of movement. We are transitioning from the age of the risk-taking innovators back to an era of the paranoid hunker-downers.

  • http://www.sitebyjames.com James

    Matt Cutts – “Endless Scams on the Internet?”

    I understand where he is coming from… however correct me if I am wrong… Google ate up the entire internet… it made virtually no effort to “allow” proper content into it… It violated any number of copyright laws, and it supported others who breached it as well…

    Google can’t have it both ways… They cannot demand for fair and honest, or non-paid posts, when they themselves make no effort to screen the content for “quality” themselves…

    I have seen any number of Google employees endorse or otherwise mention Google products on websites which are not “official”… Were they on the clock? Of course they were…

  • http://www.gpcleaningservices.co.uk London Cleaning Man

    Ridiculous IMO! I agree, common sense is needed to clean this up.

  • Stupidscript

    Your company can do anything they want with their own content. Period.

    Plagiarism refers to content that has been developed by someone else and is then repurposed and claimed as original by someone else. For example, if someone else in a different company took your doctor’s articles and posted them on their own website with their own byline, that would be plagiarism.

    Paying a translation service to translate content owned by your own company has nothing to do with this, and is definitely NOT any kind of plagiarism.

    This is about third parties who receive payments or goods in the form of payment companies in exchange for posting articles about those companies or the products they received as payment. For example, a writer who receives a case of Coke Zero from Coca-Cola in exchange for writing an article about how Coke Zero tastes exactly like Original Coke. Or the blogger who receives a monthly “honorarium” from Microsoft in exchange for blogging about how Windows 7 is really cool.

    The regulations have been put in place to protect people who read such articles and reviews so that they would be able to tell that the writer had been paid by the company they are writing about. This is so that people who read such articles will know that the article or review wasn’t simply an act of passion on the part of the writer, but rather is part of their professional job working for a company that pays them to write such articles and reviews.

    It makes a difference if you know that favorable review you just read was paid for by the company that made the product. In the same way, it is very important to know who paid for research, and that is why similar regulations exist for that area of study.

    For example, if you read a research paper that said, “our research shows that XXX food product is simply the purest form of food on the planet” and then you found out that the author(s) had been paid to write that paper by the XXX company that manufactures the food product, wouldn’t you be a little bit skeptical about whether XXX’s food product was really all that pure … or maybe it was just the XXX company trying to sell its product … ?

    As consumers, we NEED to know when an article or review is a paid advertisement, because there is literally no way for us to find that out on our own. Let me repeat that, because so few anti-regulation commenters in this thread seem to realize this: There is NO WAY for us to find out about who paid for what review on our own unless it is disclosed by the author or the company that paid them. Regulations like this one are the ONLY way to force people who would rather lie to your face than publish an honest review to do the right thing for the good of the community.

  • Guest

    Ever been reading a magazine and started reading what you thought was an article? – got to the bottom of the page and in “light” type it says ADVERTISEMENT. It changes your perspective of the article. That should suffice for anyone doing a review of a product for which they are getting paid.

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