Java Applets and Shutting down Windows 98

    June 17, 2003

Dear Carey,

I have two problems: When I try to start my Ameritrade streamer, the streamer console comes up but the applet menu does not appear. I just get the small square box at the top with the red, blue & green boxes within it. The applet menu does not appear. It was working fine, not sure what happened. It uses Java Web Start. I have tried all their suggestions.

2nd, most of the time, when I go to shut Windows down, it goes to where it says Windows is shutting down and then just stays there. I have Windows 98 and Interenet Explorer 6.0


I’m afraid I don’t know anything about the Ameritrade streamer. You could always download and install the latest version of Java from

Also make sure any firewalls you have installed are uninstalled. Sometimes disabling a firewall simply isn’t enough. You could also make sure that all of you Internet security settings are set to DEFAULT. You can find these settings in your Control Panel under Internet Options.

As for your Windows 98 shut down troubles, there is a great page on the Internet that walks you through the numerous possibilities and diagnostics to resolve this issue. You can find it at :

Thanks for writing!


Carey Holzman owns and operates Discount Computer Repair (602-527-9723) in Phoenix, Arizona, where he offers repairs, upgrades, custom built PCs and network wiring at highly competitive pricing. His networking tips have appeared in David Strom’s book, The Home Networking Survival Guide (McGraw/Hill), and his own book on PC maintenance is currently available at local book stores, or directly through him. His free informative web site can be found at Donate $30 to help maintain his site and you’ll get a free autographed copy of his book. Carey can be reached directly at