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eBay Censors Sellers Views

Only say nice things about buyers

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[ Technology]

eBay has changed the way it works with sellers and will prohibit them from leaving negative comments about customers.

eBay

eBay maintains issues were occurring that slowed down trade when buyers left unflattering comments about sellers who then hit back with their own comments. Beginning in May sellers will no longer be able to leave negative comments about buyers.

 Sellers are not happy with the move saying it leaves them unprotected from a problem customer and there is little they can do when a sale goes bad. They also point out a double standard because eBay allows buyers to leave negative comments about sellers.

eBay argues that problem buyers can be reported by the seller and that it will review the complaint and possibly remove the buyer. The company says the change is to "improve the overall customer experience."

Chris Norton writes on his blog," eBay is an online community, it’s a social site and once the community becomes one-sided, it becomes biased towards the buyer."

"I am all for customer relations but eBay’s customers are the sellers too and if this change means we get treated badly and abused further by small minded individuals looking for an easy discount – I think we may see eBay slip into decline."
 

eBay Censors Sellers Views
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  • http://www.ukhost4u.com Uk Web Host

    That great thing about Ebay is that you can see how other customers have been treated.

    Surely they cant take that away purely in the name of sales?.

  • ebayseller

    This is bad news for sellers, as some buyers are vindictive and will leave neg feedback for a seller for very small things.

    Such as product not arriving on time, product not as described, product not working etc…

    Most of these cases are not sellers fault. Usually happens when buyers dont read the auction and policies clearly.

  • http://www.findallsorts.com Guest

    My only experience of negative feedback as a seller really bugged me, it slowed down sales for some weeks and the annoying thing was it was left by mistake by the buyer who meant it for someone else. But i couldnt get it removed and it made me look bad.

     

    I just think the feedback system is  useless anyway, because it is wide open for competitors to sabotage your feedback if they want to and Ebay will do nothing as they do not really have a customer service, just bank accounts that suck fees from mine I think.

     

    This new rule makes that an even worse possibility, as competitors could sabotage your feedback and you could do nothing about it. At least with reciprocal feedback, people would think twice about it.

     

     

  • Guest

    <<eBay argues that problem buyers can be reported by the seller and that it will review the complaint and possibly remove the buyer.>>

    Fine, then eBay should argue that problem sellers can be reported by the buyer and that it will review the complaint and possibly remove the seller.

    It has to be the same for both to be fair.

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