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5 commentsTuesday, January 15, 2008

DreamHost Begs For Forgiveness

Monumental billing error slammed customers
The hosting company overbilled virtually all of its customers due to the self-described "fat-fingers" of Josh Jones.

By treating a recent billing cycle for DreamHost customers as if it ended in December 2008 rather than December 2007, the company billing clients for what may have been in excess of a collective $7.5 million dollars.

Jones explained in a DreamHost blog post how he manually ran the billing service for what he thought were dates last month. But in appending 2008 instead of 2007 to catch up on any missed billings, Jones nailed a swath of the firm's customers.

Commentary at the status announcement of the problem ran the gamut of relief that the error was caught, to white-hot anger. Similar remarks appeared at Jones' blog entry.

"A new service is running right now (in parallel on all the controllers) that fixes all those future charges, re-enables your account if it was erroneously suspended, and if your credit card was automatically rebilled, refunds the payment automatically. You don’t have to contact us or your bank, and you’ll get an email when your account is finished fixing up," said Jones.

There's more to it than this

We weren't simply billed for all of 2008 in advance. Some of us were billed TWICE for 2008. I, in particular, was billed for all of 2008, then again for 10 seemingly random months out of 2008 (all but april and september) a SECOND time. This doesn't jibe with Josh's explanation of a simple mistaken entry of a future date. His explanation would account for my being billed 12 periods into the future. I was billed for 22 periods. So were many others.

I would also like to point

I would also like to point out that two days later and most customers haven't been refunded yet.

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