Adobe Creating an Industry Around Digital Engagement and Customer Experience Management
Adobe Creating an Industry Around Digital Engagement and Customer Experience Management

Shantanu Narayen, Adobe CEO, recently discussed on CNBC about how Adobe is working to actually create a brand new industry focused on digital engagement and customer experience management.

How Adobe is Using AI to Transform the Customer Experience
How Adobe is Using AI to Transform the Customer Experience

“Adobe Sensei an AI and machine learning platform that deeply understands how our users work and delivers a lot of simple workflow that makes that magical moment happens in any of our applications,” noted Abhay Parasnis, CTO & EVP at Adobe.

Successful CEOs Understand The Customer Journey
Successful CEOs Understand The Customer Journey

When you make the shift into CEO or any type of leadership role, it means you have to take on more of a strategic process and more of a strategic approach.

Denny's Says That Google Ads Are Bringing Customers to the Table
Denny’s Says That Google Ads Are Bringing Customers to the Table

In 2018 Denny’s decided to move away from traditional print and TV advertising and instead focus on a more targeted digital approach which included Google advertising.

What Are Businesses Trying to Accomplish with AI-Powered Customer Support?
What Are Businesses Trying to Accomplish with AI-Powered Customer Support?

Everyone hates automated customer support… right? Actually, every customer hates automated customer support. Companies love it…

4 Ways to Attract New Customers in a Competitive Market
4 Ways to Attract New Customers in a Competitive Market

One hard truth that new entrepreneurs find out quickly is that, running a business is…

Walmart May Bring Customer Service Drones to Its Stores Soon, Retailer Files Patents
Walmart May Bring Customer Service Drones to Its Stores Soon, Retailer Files Patents

Walmart has always been known to push boundaries. The company is continuing this innovative culture…

Microsoft is Now Offering AI Certification Courses, Job-Ready Skills and Real-World Experience Included
Microsoft is Now Offering AI Certification Courses, Job-Ready Skills and Real-World Experience Included

Professionals wanting to polish their skills or add machine learning to their resume can now…

eBay Plans to Add AR Features to Enhance Shopping Experience
eBay Plans to Add AR Features to Enhance Shopping Experience

eBay is on a quest to make shopping more interactive and enjoyable by incorporating augmented…

How Your eCommerce Business Can Emotionally Connect with Customers
How Your eCommerce Business Can Emotionally Connect with Customers

Most business owners know that providing good customer service is crucial to fostering customer loyalty…