Based on a successful delivery trial in China via Alibaba and Uber Eats in Miami, Starbucks has announced that they are adding delivery nationwide.
Articles about improving customer experience
Read Your Customer’s Digital Body Language, Boost Sales!
It’s no secret that personalized marketing can solidify brand loyalty, improve customer experience, and boost…
How to Figure Out What Your Potential Customers Really Want
It doesn’t matter how good your product is or whether you offer the best service.…
How to Turn Seasonal Shoppers Into Year-Round Customers
The outlook is pretty rosy for retailers this year. The high consumer confidence and low…
SAP CEO: It’s All About the Customer Experience
SAP CEO Bill McDermott, in a wide-ranging interview with Bloomberg talked about enterprises moving to the cloud, competing with Oracle’s new autonomous database, competing with Salesforce, and its huge business in China.
Chipotle CEO Going Digital to Create a ‘Frictionless Experience’
The company has introduced a new app, digital lines, digital pickup shelves and a mobile pickup window in an effort to create a “frictionless experience” for its customers according to Chipotle CEO Brian Niccol.
How adidas is Creating a Digital Experience That’s Premium, Connected, and Personalized
Digital marketing is changing and adidas is working to make it integral in connecting with their customers and to really change their lives in a positive way.
How to Use Data to Become Incredibly Customer Centric
Steve Stone, former CIO of L Brands and Lowes, recently discussed how retailers can use data to serve their customers better and become incredibly customer centric.
Marriott Using Salesforce Einstein to Reinvent the Hotel Experience
Salesforce Co-founder & CEO Marc Benioff. announced at the Dreamforce conference a new partnership with Marriott that is going to bring the power of artificial intelligence into the hotel room via a phone app.
Luxury Online Retailer Farfetch Focusing on Technology to Improve the Consumer Experience
Luxury online retailer Farfetch, where prices start at around a thousand dollars, had a breakout IPO on Thursday raising $885 million while setting a valuation of $6.2 billion on the company.
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If You Don’t Provide a Great Customer Experience You Won’t Survive, Says Zendesk CEO
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How WeWork is Using Technology to Revolutionize Office Space Worldwide
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The Need to Transform is Front and Center for Every C-Level Executive, Says Adobe CEO
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Walmart Can’t Let Amazon Out Walmart Walmart
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Michael Dell Predicts in 10 Years More Computed Data on the Edge Than Cloud