CustomerExperienceNews

Berlin-based Parloa has rocketed to a $3 billion valuation with a $350 million Series D funding round, tripling its worth in just seven months. The raise, announced Thursday, under...

AI’s Silent Revolution: Salesforce’s Massive 2025 Layoffs Reshape Customer Support

Salesforce, the cloud computing giant, has embarked on a sweeping restructuring in 2025, slashing thousands of jobs in its customer support division as artificial intelligence t...

Iterable CEO Sam Allen Debuts AI Tool Nova for Personalized Marketing Automation

Elevating Marketers Through AI Automation In a recent appearance on NYSE Television, Iterable's...

T-Mobile T-Life App Rollout Sparks Employee Backlash Over Glitches and Quotas

In the competitive world of telecommunications, T-Mobile's push to consolidate its digital services under the T-Life app has sparked significant internal backlash, particularly amo...

Verizon Ends $10-$15 Loyalty Discounts in 2025, Sparks Backlash

Verizon Communications Inc. is making waves in the telecommunications sector by reportedly discontinuing long-standing loyalty discounts for its customers, a move that follows rece...

Klarna Unveils AI Hotline with CEO Digital Clone

In a bold move that underscores the rapid integration of artificial intelligence into corporate operations, Klarna, the Swedish fintech giant, has launched an AI-powered phone hotl...

Texas Nears Right-to-Repair Law with House Bill 2963

Texas has taken a significant step toward becoming the ninth state in the United States to enact a right-to-repair law, with the recent passage of House Bill 2963 by state legislat...

Williams-Sonoma CEO on How AI is Transforming Customer Experience

In a recent interview on CNBC's "Mad Money" with host Jim Cramer, Williams-Sonoma President and CEO Laura Alber provided an insightful look into how the ho...

Deutsche Telekom’s Digital Leap: How AWS Enterprise Support Drives Transformation and Innovation

Deutsche Telekom's Digital Transformation Journey Accelerated by AWS Enterprise Support...

AI in Customer Service: Balancing Automation and Human Connection at Scale

The AI Revolution in Customer Service: Promise and Peril In the rapidly evolving landscape of customer service, artificial intelligence is reshaping how...

Klarna’s AI U-Turn: Why Human Empathy Trumps Automation in Customer Service

Klarna's AI Pivot: A Return to Human Touch in Customer Service In a significant strategic shift, Swedish fintech giant Klarna is scaling back its artific...

Best 8 Voice of Customer Platforms for 2025

Voice of Customer platforms are software tools that help companies understand their customers' expectations, preferences, and pain points. By collecting an...

The Top 10 Benefits of Outsourcing Customer Support

Consumer expectations are higher than they’ve ever been. If you want to win goodwill, you need to deliver fast, helpful, human-backed support 24/7. While y...

Stripe CEO’s Brilliant Hack To Keep Company Customer-Focused

Stripe CEO Patrick Collison has revealed a brilliant hack to help keep the company and it's leadership in tune with customers' needs....

AT&T Introduces ‘SplitPay’ to Share the Cost of a Phone Plan

AT&T has introduced an industry first, unveiling "SplitPay" to make it easier for multi-line customers to split the cost of their phone plan....

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