CustomerExperienceNews

Microsoft seems hell-bent on alienating users and returning to the Microsoft of the '90s, displaying a poll when users try to install Google Chrome....

Create a Marketing Strategy That’s Not Annoying, Says Bombora VP

“It’s really about customer experience,” says Nirosha Methananda, VP of...

FTC Wants to Kill Junk Fees

The Federal Trade Commission has proposed new rules to eliminate junk fees across a range of industries....

Tips for Responding to Negative Customer Reviews

Of course you want to deliver the best experience to your customers. So of course you strive to improve your business as much as possible. Since a business...

Dell Wants to Help Enterprise Customers Build Generative AI Models

Dell has announced new Dell Generative AI Solutions aimed at helping enterprise customers build generative AI models....

Zoom Updates Terms Again, Excludes ALL Customer Content From AI Training

Zoom has once again updated its terms of service in the wake of backlash it received, saying ALL customer content is now excluded from AI training....

Google Brings ‘Retail Search’ to Cloud Customers

Google is expanding its cloud services, bringing Retail Search to its clients in an effort to help them provide the best experience to their own customers....

How Social Commerce Can Help Turn Followers Into Customers

In today's digital age, social media has become an integral part of our lives. From sharing personal moments to discovering new trends, social media platfo...

How the Ecommerce Theme You Choose Helps to Deliver the Best Brand Experience

Ecommerce is a lucrative market for many businesses. By now, nearly every retail brand has either started or is working on launching an ecommerce store....

Ecommerce, Search, Social… and Conversational Space?

"When I look at the conversational space I think it's going to have as much impact as ecommerce or search or social," says LivePerson CEO Rob Locascio. "Th...

5 Best Tips To Improve eCommerce User Experience

With the increasing competition in the eCommerce market, it has become challenging to keep the clients interested long enough to make the sale....

Welcome to 2001 As Microsoft Returns to Old Habits to Push Edge

Microsoft is falling into old habits as the company irritates customers with questionable ways of pushing its Edge web browser....

LinkedIn Users Will Be Able to Use AI to Help Create Their Profiles

If you've ever struggled to find the right words to describe your career on LinkedIn, the platform is deploying AI to help....

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