CustomerExperienceNews

Conversational Marketing Closes the Gap Between B2C and B2B, Says Drift Marketing VP

Conversational marketing is a whole new way of thinking about marketing and sales, says Dave Gerhardt, VP of Marketing at Drift. “We go to our jobs in B2B and none of the tools that we use match how we actually buy as real people. It’s really closing the gap between B2C and B2B. We just call it B2P, marketing to people.”

Verizon Launches 5G Ultra Wideband in San Jose

Verizon has added another city to its 5G map, rolling out 5G Ultra Wideband in parts of San Jose.

Ecommerce, Search, Social… and Conversational Space?

When I look at the conversational space I think it’s going to have as much impact as ecommerce or search or social, says LivePerson CEO Rob Locascio. The conversational space is going to be just as big.

DOJ Takes Another Shot At State-Level Net Neutrality

The DOJ is asking a federal judge to overturn California’s net neutrality law, arguing that federal law should take precedence.

T-Mobile Hits Major Milestone: First Nationwide Standalone 5G Network

After teasing a major network announcement Monday, T-Mobile has announced a world first: a standalone nationwide 5G network.

6 Ways to Achieve Great Employee and Customer Engagement

There are six things that you need to think about with employee engagement and customer engagement says Andrew McMillan, a renowned customer experience expert based in the U.K. “The most important thing is what you do for each other is actually what you do for customers.”