When I look at the conversational space I think it’s going to have as much impact as ecommerce or search or social, says LivePerson CEO Rob Locascio. The conversational space is going to be just as big.
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Articles about improving customer experience
DOJ Takes Another Shot At State-Level Net Neutrality
The DOJ is asking a federal judge to overturn California’s net neutrality law, arguing that federal law should take precedence.
T-Mobile Hits Major Milestone: First Nationwide Standalone 5G Network
After teasing a major network announcement Monday, T-Mobile has announced a world first: a standalone nationwide 5G network.
6 Ways to Achieve Great Employee and Customer Engagement
There are six things that you need to think about with employee engagement and customer engagement says Andrew McMillan, a renowned customer experience expert based in the U.K. “The most important thing is what you do for each other is actually what you do for customers.”
Google Fails to Stop Full-Blown EU Fitbit Investigation
It appears Google’s efforts to prevent an investigation into its Fitbit acquisition have been unsuccessful, with the EU ready to launch a full antitrust probe.
Qualtrics IPO Is A Win-Win, Says SAP CEO
Just twenty short months after SAP announced their intention of acquiring Qualtrics for $8 billion just prior to their IPO SAP is taking Qualtrics public.
KFC Will Begin Testing Chicken Nuggets Made With 3D Bioprinting
KFC has announced it will begin using 3D bioprinting technology to create lab-grown chicken nuggets this fall in Russia.
T-Mobile Soon Will Require VoLTE Phones
T-Mobile will soon require all phones on its network to support 4G Voice over LTE (VoLTE) in an effort to free up spectrum.
EU Wants More Concessions From Google Over Fitbit Deal
The EU is asking for more concessions from Google, over concerns its Fitbit deal will give it an unfair advantage over competitors.
Corning Introduces Gorilla Glass Victis, Toughest Version Yet
Corning has introduced its strongest version of Gorilla Glass to date, Corning Gorilla Glass Victis.