Implies all site owners should have accounts
Big Company Exploiting Twitter?
Social Media Legitmacy Deteriorating
Twitter can be gamed too? Who would have thought? If there is a way to get promotion from a popular social site, you know that it will be taken advantage of. It just becomes a matter of competition at some point, perhaps even with people being paid to help with that promotion (right Diggers?).
Why would we think that Twitter is above this? Well, their announcement a month ago about cracking down on spam would be one indication, but honestly, who really thought that this type of behavior would be eliminated?
The CareerBuilder Model
Svetlana Gladkova at Profy has uncovered what appears to be CareerBuilder "gaming" its way into Twitter's "Trending Topics" and search results (actually our own Susan Coppersmith noticed it a while back as well and twittered about it [you can follow her here.]). Gladkova noticed that a lot of searches using Twitter Search (formerly Summize) would turn up results with CareerBuilder in the top ten. Her curiosity was piqued when no recent big CareerBuilder news was evident. Why would the brand come up so frequently? Gladkova writes:
The answer proved to be very simple - CareerBuilder generated all the activity required to make the name of the site the most discussed topic on Twitter on its own. The thing is that the guys behind the website simply configured a few Twitter accounts (each account focused on a particular city) to broadcast all the latest job positions advertised on CareerBuilder automatically to Twitter. This resulted in a few dozens of new tweets posted to a few timelines belonging to different CareerBuilder geographical sections every hour (as I believe they must have some moderation for new jobs where they approve new postings to the site in bulk).
"I also suspect that these tweets are posted using some sort of a script as they show 'from web' as the posting method while normally when we see such automatic tweets published via RSS we see 'from Twitterfeed' there."

Questions Arise
First of all, does this not fall into Twitter's definition of spam? Last month the company said it was hiring workers specifically to keep spam under control. Apart from that, they would suspend offending accounts, and provide community-powered alerts to help bring offenders to their attention. They did note however, "As always, fighting spam is a sustained activity. There is no magic wand we can wave or switch we can flip to make it all go away." Secondly, what is to stop everybody else from doing the same thing, rendering Twitter Search and Trending Topics virtually useless?

It would be one thing if CareerBuilder's listings were coming up in searches for say, "jobs, los angeles", rather than just "los angeles" and appearing as five of the top ten results. Then again, you have to criticize Twitter's search algorithm as well.
The Real Issue
But algorithms aside, this is really just an example of a much bigger issue. This type of thing happens all the time with social sites across the board, and there seems to be no easy solution. Sites allowing stuff like this to happen are giving social media marketing a bad name. Any social media marketing enthusiast will tell you, the best way to market via social networks/social bookmarking sites, is through conversation and relationships.
Yet the opposite seems to be true for what is really happening. I discussed earlier this month what was going on at Digg, as revealed by an interview with an anonymous "top digger" at Invesp. Now that StumbleUpon is dropping the toolbar-only approach, they're going to be attracting a lot of new users, so the "gaming" will likely increase there as well. I've always loved StumbleUpon's service for the sheer quality of results obtained from its search tool, but part of me wonders if that is a product of its limited use due to the toolbar factor. If the usage increases tremendously, so might the spam (if you wish to call it that).
The fact that it is such an issue also leads me to wonder just how much success the "gaming" parties are actually achieving with these methods. Are the guys paying people to "digg" their stories truly reaping tremendous rewards? Is CareerBuilder gaining a whole lot of excess traffic thanks to a script flooding Twitter with job tweets?
Considering the popularity of a site like Twitter, I'm curious to know the percentage of Tweets rolling in on Twitter's new election page coming directly from the candidates' campaign staffs. It would certainly provide a much easier venue for hiding behind lies. See more of what Gladkova has to say on the matter in the comments.
There's no denying that so called "new media" has had a huge impact on how people get their news. The pros and cons are the subject of ongoing debate throughout the Internet and the blogosphere. Though I have personally defended new media (specifically blogs) as a legitimate source of news, it is behavior like this that tends to favor the other side of the coin. I still think new media is legitimate, but social sites need to reallly come up with solutions to keep results from being too polluted. It defeats the purpose. If people want to know what others are "twittering" about, they don't want to see what one source is "twittering" about itself. If they want to see what's popular on Digg, they want to see what people actually like. Not what people were paid to like.
Implies all site owners should have accounts
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40 Comments
twitter
Just like any good thing, sooner or later people abuse and destroy it. I'm afraid that Twitter is definitely falling victim to abuse. Seriously, why are people so mean?
This is really true
Its true that today people are abusing in twitter.
Fortunately Twitter hasn't
Fortunately Twitter hasn't caught on yet in the UK. Fifteen years ago we had to remove intranet ' twitter' messaging facilities from our 6000 staff at General Accident as they were demmed to be abusing it.
You might consider
You might consider leveraging this site as a link dump by creating a handful of different twitter accounts and creating new memes for yourself along your keywords. Your tweet might be something like
Twitter is just rubbish
I agree to it. There is not a real "conversation" or "socializing" about the way everybody is Twittering. It's all petty things everybody posts about how they went for lunch etc.
I don't FEEL what everything is about.
Fast ways to make cash
Twitter useless anyway
The author said, "...rendering Twitter Search and Trending Topics virtually useless?"
I say, it's useless anyway. I've tried several times to figure out what value is there, seeing all the stupid things people post about their pathetic daily routines ("Just had my morning coffee." "Taking the kids to school now.") How inane! And a big "Who gives a crap?"
Spamming Twitter to get links is the only value I can make of it, and that's pretty limited.
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Twitter
Does anyone actually use these social networks for anything other than SEO? I wonder at times. IMHO they are one of the most bring parts of the net. I would not waste my time even visiting any of them except that they seem to be so highly weighted in Google.
Twitter spam...
I have a two part comment...
First I would have to appluad Careerbuilder for their marketing creativity.
Secondly, even more strongly than the first, spam is a pain in the butt and a real hassle for those trying to use the system as it was designed and find any real value.
Social Media SEO
Firstly I'd like to take issue with the idea that what Careerbuilder is doing is spam or black hat.
Every SEM so called guru whose emails we get every day, from Stompernet to Blogging to the bank suggests smaller scale versions of what careerbuilder has done to promote their website. There's certainly nothing black hat about these link and brand building exercises. As for spam - it only becomes spam when its successful and thats only in the eyes of the other 'spammers' who aint so good at it!
The problem is Google - giving weight to any links from any social media site!
Fortunately Twitter hasn't caught on yet in the UK. Fifteen years ago we had to remove intranet ' twitter' messaging facilities from our 6000 staff at General Accident as they were demmed to be abusing it.
If I was in charge there today I would force them to twitter and blog all day long as long as they included links, as we'd soon be top of the search engines for every major insurance keyword - who needs to pay for advertising when your a large corporation!
How About Using a Human Instead?
First, I guarantee you that CareerBuilder is doing this to keep top ranking in Google, not at all to embrace the social intent of Twitter. To date, they've done some very smart jobs-related SEO to ensure that CareerBuilder consistently comes up on top in Google. Because Google gives so much weight to Twitter activity within their own results, it is no surprise to me that CB is trying to get some rise out of a Twitter handle like ChicagoTechJobs I think this strategy will ultimately backfire. With 65 followers and 6,500 updates, it's clear to any experienced Twitter user that they will derive no value from following CareerBuilder. Job Broadcasting is much more effective for users as a part of RSS. What would make CB's strategy more appropriate? An actual human being feeding jobs that they think are good into the Twitter stream. How about calling and interviewing the recruiter or hiring manager that posted particularly intriguing jobs? How about 3-5 tweets/day of really good jobs, followed up by some more in-depth information? THAT would be appropriate use of Twitter.
Kudos to CB for staying on top of the latest trends, and for making every effort to gain traffic. Let's hope in the case of Twitter spamming, that Social media can do its best to correct a bad idea.
RE: Twitter is different
Black Hat SEO unfortunately will always evolve as long as technology does. Yes, one could say that it's not right for Career Builder (CB) to be using black hat SEO or some might say it is ingenious for CB to be the first to come up with the idea.
However, there is one thing I know about Twitter - is that YOU CAN ALWAYS CHOOSE who you want to follow. If you don't want to follow CB, you will never really know what they're talking about. Unless of course, you happen to look at the timeline or happen to be reading WPN as you do now.
But they're generating links to their site you might ask? Yes, they are - but who actually uses Twitter to look for jobs? There might be the technically savvy ones that do but if you're talking about the general population - who really does?
Personally, now that I know CB has this service and if I happen to be laid off on my job - I might consider following it on jobs availability. And if I do, then I would've found out the latest jobs there is. And once I find another job then I will just UNFOLLOW it anyway.
But then again, I won't because I am based in Australia. And I won't because I use another service instead. Additionally, I already have a job.
In any case, social media such as twitter is different. The choice really is entirely up to you - NOW. You do what you want, when you want and how you want. In short, THE POWER IS IN YOUR HANDS. In your keyboard that you're typing in now... or in your iPhone... or Blackberry.
This might be a short term gain for CB but long-term combined with social networking and compounded negative feedback (if so), my suggestion to Career Builder is to be very careful.
Hope this gives you a bit of perspective on this issue.
Deterioration
It will get to the point where the small website owner will have no way to advertise their website without paying someone because the big profiting sites will use up the resources causing more regulation by the social networking outlets.
http://www.sec-world.com/
dissapointing
from my point of view as a small website owner trying to get legitimate exposure without using black hat tecniques, Its extremely dissapointing. We are constantly told via blogs and newsletters to use only honest and legitimate tools to build your exposure and that search engines (read google) will punish those doing the wrong thing. Sure does make you wonder when this punishment is going to be handed down... and if we can possibly sustain ourselves until that moment comes.
All good things come to those who wait.... but no one ever said for how long that wait was going to last.
Ther'e always a bad guy...
No matter how many good ideas come along, there will always be someone who tries to ruin it. Social media marketing is a really good idea and lots of small business owners like myslef have found it to be a very cost effective way to get our sites noticed.
I hope this situation with CareerBuilder doesn't ruin it for those of us who do stay within the lines.
I enjoy interacting with people on various social sites, twitter included, raising awareness for my safety and security products. It's a great way for the public to meet me and learn what I'm about before they become a customer.
Thanks, Chris, for another great article!
I Agree
Seeing that many post from one company or person, only makes me less likely to use or trust them. If you have a useful comment or opinion it only needs to be said once
Twitter - Followers
If we are talking about twitter check out this link I just posted on my site
spamming the social media sites
Too bad people and companies always have to try to "work around" the rules.
Wouldn't be great if all of us could make money by giving the customer what they really want - good old fashioned customer service.
Careerbuilder
Give them credit. Thats smart. Wish I would have thought that creatively. If you're mad it just b/c you didn't think of it first.
Stumbleupon
Stumbleupon provides really great (quality, not necessarily quantity) traffic for me, I am worried that the shift to a no-toolbar will mean that it just increases the noise-to-signal ratio and that an influx of crappy results will just mean the demise of the service for the more educated users, my 2c
RE: StumbleUpon
Twitter Spam
SEO champs want to get their stuff seen and it's little wonder that any social network wouldn't become a victim of spam. My buddy and I have quite a few niche websites and we are always trying new ways to get them seen. BUT, we always try to have our sites be relevant and contain good content.
The other day we were grumbling how Google doesn't give a lick about content anymore and only cares about what buzz is happening on the social nets. He wrote back with this commentary that I think sums it up perfectly.
"This whole mess is GOOGLES FAULT for changing the cornerstone of search from the best keywords – to this pop/trend chatter/twitter blog/blather content of the day! God it’s like ‘Wuzzup, Dude?? Where Yo Been?!?’ - is more important than ‘What do you offer? What is your site really about?
Has the world gone mad? Are Kidz Whu Kan’t Reed Guud taking over the internet? Does iPhone sharing with friends, realtime Geo-Mapping cell-tower-triangulation of which Starbucks store I’m currently at getting a latte’ and which stolen MP3 song I’m listening to - have more importance these days?"
I'm inclined to agree!
twitter
Fine how can i do the same thing with my twitter account?
Social Link Manipulation
This SEO behavior has been around forver. It just migrates to the newest social platform and looks for holes. Sad but inevitable. Greed wins over sense. I have memories of USENET spam back in the day, when the spammers had to dial up on 4800bps modems. Those same spammers now ruin everything from digg to stumbleupon to twitter. I wrote Social Link Manipulation what seems like years ago, but it was just last year.
Not a big issue
More than anything else about Twitter, I appreciate its simplicity. I use it for keeping in touch and I've never even read the tweet dump... in all honesty, I don't even find that feature very useful. There are enough journalism-style blogs peppered with varied opinionated headlines to browse the constant flow of headline-esque comments of thousands of (mostly uninformed) folks about politics, celebrities, Apple, Nintendo, Joe's Big Mac for lunch, etc... They are just fun to look at.
I'm not too concerned with companies "gaming" their way into this...the tweet dump is hardly the value of Twitter, IMO and would be surprised if companies doing this would garner any business benefit for the time they spend posting boring tweets.
Someone will always try, but it will take a very clever mind to make Twitter profitable. Positive social networking requires rapport but I'm still curious how this worked out for Career Builder.
Real SPAM will get there eventually...
CareerBuilder's use of twitter can have value, but they have to make sure not to flood twitter with 100 messages at a time.
the New York times and seveal other media outlets make use of twitter well, so it can be done.
and its only a matter of time before we start seeing tweets about, viagara and all that other spammy stuff.
RE: Social Media Legitmacy Deteriorating
Are you trying to promote the idea that “Social Media” in the current internet form has or should ever be considered legitimate?
RE:
You say, "Social networking / user provided content requires social / personal responsibility to have any worth. I hope you have noticed that this type of reasonability is severely lacking in today’s world." That's kind of my whole point. I guess you could say I'm trying to promote the idea that with greater effort on the part of the social sites themselves, perhaps the legitimacy would be greater as well. I realize this is easier said than done, and that is why this the issue that it is.
RE: RE:
Hmmm... You say "I'm trying to promote the idea that with greater effort on the part of the social sites themselves, perhaps the legitimacy would be greater as well." Apparently you do still consider there to be some legitimacy.
RE:
I don't see your point about anonymity as valid, because not everyone is operating on these sites anonymously. I can follow, say, Robert Scoble on Twitter for example, and find out interesting tidbits on technology. He is definitely a credible source on such subjects, so why would this not be a legitimate source to obtain information?
I'll go further and say one thing that adds to the legitimacy of social media is that when someone posts something, there are plenty of other people to call BS on it, making it more evident when some piece of information is false, and in some case eliminating a bias that would otherwise provide the only point of view. If anything, the social aspect makes people more accountable for their words. There has never been a more open way to criticize a source of information than what has been provided with blogs and social media.
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