CustomerExperienceNews

Personalization. Consumers want offers from businesses to be more personalized. The question is: are you doing your part? And to what degree? Are you making efforts to...

Why You’re Probably Not Meeting Customers’ Expectations On Social Media

Businesses are falling behind on consumer expectations when it comes to social media. This isn't anything new, but there is a new study out about it. The Northridge Group is sh...

Study Looks At Pressure On Business Leaders To Meet Rising Customer Expectations

A study out from Lithium Technologies...

Google Gives Marketers Advice On Reaching Customers In The Moment

Google just launched a new website called Micro-Moments aimed at providing insights (both qualitative and quantitative) f...

Starbucks’ Music Experience Is Now Powered by Baristas with Spotify

Coffee kingpin Starbucks and bane of Jay-Z's existence Spotify have just announced a huge partnership to create a "first-of-its-kind music ecosystem." What that means is that so...

Comcast Says It’s Improving Its Customer Service, Offers $20 for Every Late Appointment

Comcast, still one of the most-hated companies in America...

Brands Don’t Know Their Customers As Well As They Think They Do

IBM and Econsultancy have some new research out suggesting a "massive perception gap" between how well brands think they are marketing to their customers and how well customers act...

Your Online Customer Service Needs To Get Better ASAP!

Thanks to technology it's now easier than ever for consumers to connect with businesses and vice versa. Still, businesses aren't doing the best job of taking advantage of this to p...

‘Super Bitch’ Is Comcast’s Latest Customer Insult

Just a week after winning hearts and minds by calling a customer "Asshole Brown" on his bill, Comcast is continuing this stellar customer service thing by slinging more insults at...

Comcast: Customer Service Will ‘Soon Be One of Our Best Products’

According to Comcast Cable CEO Neil Smit, dealing with customer service representatives will soon be one of the best parts about being a Comcast customer. “We do need to transfo...

Yahoo Mail Experiences Technical Difficulties

Yahoo Mail has been experiencing some technical difficulties with service disruption for some users due to the severing of an underwater cable, which the company says was caused by...

Sephora Doesn’t Trust Its Asian Customers? Allegedly Deactivated Accounts According To Race

As beauty supply giant S...

Salesforce Aims To Give Companies LinkedIn-Like Community Experience

Salesforce announced the launch of the Salesforce1 Community Cloud, which it says propels the company into the fast-growing $3.5 billion enterprise collaboration market. Accord...

Comcast Call: Customer Records Abuse from Rep

Ryan Block and his wife Veronica Belmont were moving. They called up Comcast Cable to tell them so and ask to have their service disconnected. The rep asked Veronica if she would l...

Google Gives Businesses A Hangout Button To Let Customers Video Chat From Their Sites

Google launched a new Hangout start button for businesses and developers, which can be embedded in any app or website. Google has already worked with a few enterprise software c...

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