CustomerExperienceNews

Ryan Block and his wife Veronica Belmont were moving. They called up Comcast Cable to tell them so and ask to have their service disconnected. The rep asked Veronica if she would l...

Google Gives Businesses A Hangout Button To Let Customers Video Chat From Their Sites

Google launched a new Hangout start button for businesses and developers, which can be embedded in any app or website. Google has already worked with a few enterprise software c...

Yelp To Businesses: Want More Customers? Try Our Ads.

In a push to get more advertisers, Yelp put out a new blog post and video about why busines...

Most Customers Ignore New Food Menu Items

With the constant variety of new foods to try in fast food restaurants across the country and the major ad campaigns touting the quality of inventive new sandwiches, it would be ea...

Free Credit Report Offered To Target Customers

After the breach of Target's security system, that left many of the...

Target Now Says 70 Million Customers Had Personal Info Stolen, Announces Store Closings

It turns out that the much-publicized data breach that Target anno...

Time To Start Letting Customers Pay You By Email?

There is a lot of innovation happening in the payments space, and the competition is heating up at a greater place than ever before. New products...

Amazon’s Fire OS 3.0 ‘Mojito’ Comes With A Ton Of New Features, Major ‘Mayday’ Customer Support Feature

Amazon has unveiled version 3.0 of its Android-based Fire OS, named "Mojito." The announcement comes with that of Amazon's...

AT&T Tops J.D. Power Purchase Experience Survey

Earlier this month, J.D. Power released the results of its "2013 U.S. Wireless Customer Care Full-Service Performance" study. The report showed that...

AT&T Ranks 1st in Customer Service For U.S. Mobile Providers

U.S. mobile providers aren't known for their fantastic customer service, but some are certainly better than others. J.D. Power's "2013 U.S. Wireless Customer Care Full-Service Per...

Are You As Satisfied With The Google Experience As You Used To Be?

Research out this week from Foresee finds that customer satisfaction with Google...

Will JC Penney’s Social Media Strategy Help It Win Back Customers?

Update: Interestingly JC Penney has now set the video to private. JC Penney has put out a video apologizing for alienating loyal customers, and essent...

Google Compute Engine Available For Cloud Platform Gold Support Customers

Google announced today that Computer Engine is now available to Google CLoud Platform's Gold Support customers. Product manager Navneet Joneja writes...

Amazon Launches Shopping App For Canadian Customers

Amazon.ca has launched a new Shopping app for iPhone, iPad, Android and Windows Phone. The app is presumably like its American counterpart. “We are excited to further enhance t...

Amazon Redshift Now Available To All Customers

In November, Amazon Web Services announced Redshift, a "fast a...

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