CustomerExperienceNews

According to Comcast Cable CEO Neil Smit, dealing with customer service representatives will soon be one of the best parts about being a Comcast customer. “We do need to transfo...

Yahoo Mail Experiences Technical Difficulties

Yahoo Mail has been experiencing some technical difficulties with service disruption for some users due to the severing of an underwater cable, which the company says was caused by...

Sephora Doesn’t Trust Its Asian Customers? Allegedly Deactivated Accounts According To Race

As beauty supply giant S...

Salesforce Aims To Give Companies LinkedIn-Like Community Experience

Salesforce announced the launch of the Salesforce1 Community Cloud, which it says propels the company into the fast-growing $3.5 billion enterprise collaboration market. Accord...

Comcast Call: Customer Records Abuse from Rep

Ryan Block and his wife Veronica Belmont were moving. They called up Comcast Cable to tell them so and ask to have their service disconnected. The rep asked Veronica if she would l...

Google Gives Businesses A Hangout Button To Let Customers Video Chat From Their Sites

Google launched a new Hangout start button for businesses and developers, which can be embedded in any app or website. Google has already worked with a few enterprise software c...

Yelp To Businesses: Want More Customers? Try Our Ads.

In a push to get more advertisers, Yelp put out a new blog post and video about why busines...

Most Customers Ignore New Food Menu Items

With the constant variety of new foods to try in fast food restaurants across the country and the major ad campaigns touting the quality of inventive new sandwiches, it would be ea...

Free Credit Report Offered To Target Customers

After the breach of Target's security system, that left many of the...

Target Now Says 70 Million Customers Had Personal Info Stolen, Announces Store Closings

It turns out that the much-publicized data breach that Target anno...

Time To Start Letting Customers Pay You By Email?

There is a lot of innovation happening in the payments space, and the competition is heating up at a greater place than ever before. New products...

Amazon’s Fire OS 3.0 ‘Mojito’ Comes With A Ton Of New Features, Major ‘Mayday’ Customer Support Feature

Amazon has unveiled version 3.0 of its Android-based Fire OS, named "Mojito." The announcement comes with that of Amazon's...

AT&T Tops J.D. Power Purchase Experience Survey

Earlier this month, J.D. Power released the results of its "2013 U.S. Wireless Customer Care Full-Service Performance" study. The report showed that...

AT&T Ranks 1st in Customer Service For U.S. Mobile Providers

U.S. mobile providers aren't known for their fantastic customer service, but some are certainly better than others. J.D. Power's "2013 U.S. Wireless Customer Care Full-Service Per...

Are You As Satisfied With The Google Experience As You Used To Be?

Research out this week from Foresee finds that customer satisfaction with Google...

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