CustomerExperienceNews

Microsoft announced an update to Office 365's people profile experience in Delve. According to the company, the update makes it easier to discover relevant content, connect with co...

Salesforce Infographic Looks At 2015 State of Customer Service

Salesforce polled 1,900 "global customer service leaders" about their practices. Findings can be found in the new...

Android for Work Gets New Features, Metrics, Customers

Google first launched Android for Work in February as a program aimed at getting more Android smartphones and tablets in use in the workplace. The offering comes with work profiles...

Time Warner Cable’s New Ad Strategy: Poke Fun at Crappy Customer Service

A few years ago, Domino's Pizza started talking about how much Domino's Pizza sucked. That sort of ad campaign – the we know we suck but now it's going to be better campai...

Over Half Of Retailers Struggle To Identify Most Valuable Customers Despite Data

Yes Lifecycle Marketing has a new study out finding that half of retailers are struggling to identify and and engage their most valuable customers, even though they know informatio...

eBay Launches New Mobile Experience As ‘eBay 4.0’

eBay announced he launch of eBay 4.0, a major overhaul of its mobile experience on Android and iOS. It includes what the company refers to as a "more browsable" design and provides...

Google Compute Engine Customers Lose Data As Lightning Hits Data Center

Google reports that it experienced errors with its Google Compute Engine service from last Thursday through Monday as the result of four successive lightning strikes on electrical...

Here’s Why Twitter Just Became A Lot Better For Customer Service

Twitter is rolling out a major feature that should help businesses better take care of customer service and engage with customers privately. It could also encourage customers to en...

This Should Help Your Facebook Customer Service Efforts

Businesses have new ways to improve their customer service efforts on Facebook, and should now be able to start doing a better job of responding to questions and concerns and just...

Jessica Alba’s Honest Company Taking Heat After Customers Complain Of Burns

Jessica Alba's company, Honest, which makes a non-toxic, eco-friendly sunscreen, is under fire after numerous customers complained of the sunscreen's ineffectiveness. Many a bu...

Twitter Wants You To Be Better At Customer Service

As many opportunities as social media platforms have given businesses to connect with customers, many just aren't doing it well to say the least....

Salesforce Brings Big Customer Service Features To Apps

Salesforce announced Service for Apps and the general availability of Salesforce SOS, which the company says will improve the in-app customer experience. "Service for Apps enabl...

Your Customers Want More Of This From Your Business

Personalization. Consumers want offers from businesses to be more personalized. The question is: are you doing your part? And to what degree? Are you making efforts to...

Why You’re Probably Not Meeting Customers’ Expectations On Social Media

Businesses are falling behind on consumer expectations when it comes to social media. This isn't anything new, but there is a new study out about it. The Northridge Group is sh...

Study Looks At Pressure On Business Leaders To Meet Rising Customer Expectations

A study out from Lithium Technologies...

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