According to Comcast Cable CEO Neil Smit, dealing with customer service representatives will soon be one of the best parts about being a Comcast customer.
“We do need to transform our customer experience, and I think we have a lot of work to do,” said Smit, speaking at a CES panel. “It will take time, but we’ll get it done.”
“We expect that customer service will soon be one of our best products,” he added.
I’m guessing he’s talking about stuff like this when he talked about “having a lot of work to do”:
Or stuff like this.
Last week, Comcast was once again in the bottom two spots (alongside Time Warner Cable) of the The American Consumer Satisfaction Index, a huge (80,000 or so) annual survey that asks Americans about their satisfaction with certain companies. That means that Comcast is one of the two most hated companies in America.
And it’s trying to merge with the other.
Image via Wikimedia Commons