CustomerExperienceNews

As your business grows, it is important to keep track of your customers and ensure that you follow all the necessary regulations. One way to do this is to...

How to Increase Customer Satisfaction Through Agent Coaching

Good customer service is a cornerstone of successful businesses, so it makes sense that business leaders want their employees to deliver the best customer...

What is the Future of Digital Customer Service?

According to Grand View Research, “the customer exp...

Slack Has Already Transformed Salesforce

"Slack has already transformed the way we work at Salesforce," says Sale...

Sezzle Is the Creditization Of a Debit Card, Says CEO

"Consumers love our product because it represents purchasing power but also budgeting for them," says Sezzle co-founder and CEO Charl...

Target CEO Says Digital Performance Up 50%

"Our digital performance was up...

Workday CEO: Digital Transformation To Be Faster Trend Out Of Pandemic

"Digital transformation will come out as a faster trend out of the pandemic," says Workday co-CEO Aneel Bhusri. "What's been interesting about the pandemic...

ServiceNow CEO on “The Whole Point Of Digital Transformation”

"Business is really simple, and people are more productive, and they're doing things that can lead to growth and opportunity," says ServiceNow CEO Bill McD...

Slack CEO: No Intention To Make Slack Free

"There is definitely no intention to make Slack free," says Slack CEO Stewart Butterfield. "What we've seen in the last little while is the biggest telco i...

Salesforce Buys Slack for $27.7 Billion

Salesforce announced that it is buying Slack for $27.7 billion in cash and stock. The company says that combining Slack with Salesforce Customer 360 will b...

Luxury Online Retailer Farfetch Focusing on Technology to Improve the Consumer Experience

Luxury online retailer Farfetch, where product prices start at around a thousand dollars, had a breakout IPO on Thursday, raising $885 milli...

ServiceNow CEO: COVID Accelerated Digital Transformation

"Digital transformation was the opportunity for our generation before COVID," says ServiceNow CEO Bill McDermott. "Now with COVID, it has accelerated and e...

IBM: Barriers To Digital Transformation Have Broken Down

"The barriers have broken down now in digital transformation because of people working from home and the need to adopt faster," says Brenda Harvey, General...

Salesforce CEO: We Are In A New Digital World

"We are in a new digital world―in an ALL digital world," says Salesforce CEO Marc Benioff. "The past is gone and it's not coming back. We are not in the fu...

Harnessing The Power Of Mobile Communication For Your Business

As technology changes so does the way we interact with each other. Before smartphones and ordering online, popping into a shop to search for a particular i...

CustomerExperienceNews

Ready to get started?

WebProNews is a leading publisher of business and technology email newsletters and websites.