"When I look at the conversational space I think it's going to have as much impact as ecommerce or search or social," says LivePerson CEO Rob Locascio. "Th...
The world of digital marketing is gradually changing thanks to chatbots, virtual assistants, and other AI technologies. While some marketers continue to i...
Artificial intelligence is changing how we do our jobs. AI and machine learning can unlock contact centers' potential through improved labor management and...
Meta CEO Mark Zuckerberg announced the company’s latest AI model, a project called No Language Left Behind (NLLB), and it can translate 200 languages in re...
Given the massive and unprecedented online threats we're facing, can we possibly harness AI technology to keep us safe? Cybersecurity experts believe we ca...