CustomerExperienceNews

“I have the opportunity to serve as Chief Marketing Officer, but 85,000 people are all brand ambassadors,” says Delta CMO Tim Mapes. “All 85,000 mem...

Create a Marketing Strategy That’s Not Annoying, Says Bombora VP

“It’s really about customer experience,” says Nirosha Methananda, V...

Google Brings ‘Retail Search’ to Cloud Customers

Google is expanding its cloud services, bringing Retail Search to its clients in an effort to help them provide the best experience to their own customers....

Meta Plans to Incorporate AI Across Its Platforms

Meta is preparing to incorporate artificial intelligence across its platforms, playing catch-up to Microsoft and Google....

Dish Network Customer Data Stolen in Ransomware Attack

More details have emerged regarding Dish Network's recent outage, including the fact that customer data was stolen in the incident....

Snapchat Launches ChatGPT-Based My AI

Snap is the latest to jump on the ChatGPT bandwagon, launching My AI to Snapchat+ subscribers. ChatGPT...

5 Best Tips To Improve eCommerce User Experience

With the increasing competition in the eCommerce market, it has become challenging to keep the clients interested long enough to make the sale....

Conversational Marketing Closes the Gap Between B2C and B2B, Says Drift Marketing VP

Conversational marketing is a whole new way of thinking about marketing and sales, says Dave Gerhardt, VP of Marketing at Drift. “We go to our jobs in B2B...

Ecommerce, Search, Social… and Conversational Space?

"When I look at the conversational space I think it's going to have as much impact as ecommerce or search or social," says LivePerson CEO Rob Locascio. "Th...

Adobe CEO: Pandemic Was Inflection Point For Everything Being Digital

"What the pandemic and the current health situation has done is that it has created yet another inflection point for everything being digital," says Adobe...

COVID Accelerated Digital Transformation, Says DocuSign CEO

"We have seen significant acceleration since the COVID-19 pandemic," says DocuSign CEO Dan Sprin...

Adobe/Microsoft Collaboration Brings Full PDF Support to Teams

Adobe and Microsoft are collaborating to bring full PDF viewing and editing support to Microsoft Teams....

AWS CEO Pitches Cloud Cost Savings but Customers Not Convinced

AWS CEO Adam Selipsky is trying to convince customers that cloud computing can save them money, but many are unconvinced....

Google Will Be Required to Delete False Search Results About People

EU citizens will have the ability to take back their online presence, thanks to a new ruling requiring Google to delete inaccurate results....

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