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37 commentsFriday, March 13, 2009

Social Media Marketing Thoughts from the Experts

Merits and Risks for Business Social Media

Lee OddenBusinessWeek asks if Twitter is the Next Monster.com, which is an interesting question because at PubCon South, Top Rank Marketing's Lee Odden referenced a company that bought ads with Monster (and other places like it) but got better results from Twitter. With Twitter, it received both qualitative and quantitative results he said.

Wayne SuttonPerhaps this is indicative of social media marketing in general. In the same session, or "Super Session," if you will, Wayne Sutton of Social Wayne said, "social media is the online way of doing it the offline way." That's an interesting way of putting it. As Odden says, it's not direct marketing. It influences purchases down the line. Following are some various thoughts from speakers at the session, Odden, Sutton, Social Media Wiz Chris Brogan, and Reem Abeidoh of Social Impressions:

Chris Brogan:
If it's just transactional sales, Twitter might not be best thing, but if you're building relationships or multiple transactions, you need that relationship.

Reem AbeidohReem Abeidoh: Professional perspective may not directly bring in dollars, but can build awareness.

Reem Abeidoh: Identify where your customers are at, and that's what social media really is.

Reem Abeidoh: It's about being social - you scratch my back and I'll scratch yours.

Reem Abeidoh: Facebook is a great resource because you can have both personal and public relationships

On the Biggest Risks of social media for small businesses:


Lee Odden: Businesses need to have a strategy before going into it

Reem Abeidoh: You have to kinda avoid making mistakes online because it's there forever.

On the Skittles Episode:

Reem Abeidoh: Almost genius... brave; started new trend and expects other companies to do it

Lee Odden: As a PR stunt, successful, but not in value; believes consumers want value

Wayne Sutton: It's creative, but Pepsi is doing it better like what they're doing for SXSW -- they bring it to their own site.

Abby Johnson contributed to this report. Read more from PubCon South and stay tuned to the WebProNews Video Blog for exclusive interviews with marketing experts.

About the author:
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Twitter: @CCrum237

I Agree with Chris Borgan

I completely agree with Chris Borgan's comment that Twitter is an excellent place to build relationships or have multiple transactions. I use social media sites for promoting company events, building relationships, sharing information, learning about others in my industry, and more. I don't sell anything because I don't believe that's the place to do it.

Best,

Michelle Salater

you do not wear your

you do not wear your seatbelt, do not need an airbag? Ever thought about that you are putting others in danger as well when you are not concentrating on driving? It is not taking away liberty. It is protecting people from others using only small parts of their brain focusing on a complex procedure called driving. Would you allow drink driving then again as well?

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