The latest American Customer Satisfaction Index (ACSI) shows that Google reigns supreme in the search engines and portal industry when it comes to customer satisfaction. This isn't hard to believe considering Google's share of the search market.
There's a reason why Google dominates the arena. Users are generally satisfied with the results they get, and see no reason to switch engines. That is why Microsoft has its work cut out for it with making Bing a true competitor.
Visitors to nonprofit websites are more likely to donate money, volunteer time, and recommend the nonprofit to others if they have a good online experience, according to a new study from ForeSee Results.
Nonprofit websites score 73 on the study's 100-point scale, below many other online industries, including online banking (83), e-retail (74), e-government (74) and automotive websites (78).
Even with a decrease in online shopper satisfaction on Cyber Monday year-over-year, customer satisfaction with retail Web sites has remained steady ever since, according to ForeSee Results' weekly holiday benchmark.
People who bank online have a higher level of customer satisfaction then when they use other online financial services like credit card sites and investment sites, according to a new study by ForeSee Results and Forbes.comThe study, which uses the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), found that online banking scores 82 on ACSI's 100-point scale. Credit card and investment Web sites both score 75.
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