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Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

By Josh Wolford March 24, 2015

If you’d like to work for Comcast and handle angry customers on Twitter, well, they’re hiring. In fact, Comcast says it’s tripling its online @ComcastCares team, which handles customer service issues on Twitter and other social outlets. “So, today we …

Comcast: Customer Service Will Improve Comcast: Customer Service Will Improve

According to Comcast Cable CEO Neil Smit, dealing with customer service representatives will soon be one of the best parts about being a Comcast customer. “We do need to transform our customer experience, and I think we have a lot …

Comcast, Time Warner Cable Still Most-Despised Comcast, Time Warner Cable Still Most-Despised

As we prepare to transition from 2014 to 2015, Comcast and Time Warner Cable – two companies attempting to merge – are still the best at being the worst. The American Consumer Satisfaction Index, a huge (80,000 or so) annual …

Comcast Sued Over Xfinity Public Hotspot Initiative Comcast Sued Over Xfinity Public Hotspot Initiative

A couple of Comcast customers are none too happy with the company’s Xfinity WiFi hotspot initiative, and have filed a class-action lawsuit against the ISP in a California district court. Toyer Grear and Joycelyn Harris allege Comcast is violating the …

Comcast Is Testing a Technician-Tracking Tool Comcast Is Testing a Technician-Tracking Tool

Comcast, the most-hated company in the nation’s most-hated industry, says it wants to be more specific about when its servicepeople are actually going to arrive at your house. In a corporate blog post titled Your Time Is Valuable; We Don’t …

Americans Hate Cable Companies More Than Everything Americans Hate Cable Companies More Than Everything

YouGov recently asked 9,000 people a simple question about 1,200 different brands in 43 different sectors – Are you a satisfied customer? They then used the responses to rank each industry in terms of average satisfaction score. Guess which industry …

Comcast/TWC Merger Gets Thumbs Up from Shareholders Comcast/TWC Merger Gets Thumbs Up from Shareholders

The shareholders of two of the most-hated companies in America have approved their merger. According to Bloomberg, “more than 99 percent of shares were voted in favor of the deal” to sell Time Warner Cable to Comcast. On Thursday Comcast’s …

Netflix to FCC: Say No to Comcast / TWC Merger Netflix to FCC: Say No to Comcast / TWC Merger

Netflix, clearly unhappy with the proposed Comcast/Time Warner Cable merger from the outset, has finally made their concerns official with a petition to the Federal Communications Commission. In a just-filed Petition to Deny, Netflix argues that the entity formed by …

Comcast, TWC Help Give Award to FCC Commissioner Comcast, TWC Help Give Award to FCC Commissioner

Do you pay a lot for cable and internet? Neat, me too. Check this out. You’ve probably never heard of it, but The Walter Kaitz Foundation is a decades-old non-profit organization with the stated mission of promoting diversity in the …

Comcast Is On A Roll With Customer Service Comcast Is On A Roll With Customer Service

Earlier this year, Comcast took control of FEARnet, a popular channel and website among horror enthusiasts, and this week, shut both down, and let go of the people that operated them. Even the farewell note they posted on the site …

Comcast Customer Pulls Gun on Repair Man Comcast Customer Pulls Gun on Repair Man

In ooooh-she-mad news, A 48-year-old Bernalillo County, New Mexico woman has been charged with aggravated assault with a deadly weapon after she pulled a handgun on a Comcast employee. Gloria Baca-Lucero was arrested after demanding that a Comcast service rep …

Comcast: Nightmare Rep ‘Did What We Paid Him to Do’ Comcast: Nightmare Rep ‘Did What We Paid Him to Do’

In an ideal world, canceling cable would go something like this… Hello, my name is Bob Willis and I’d like to cancel my cable services. / Ok, Bob. Have a nice day. / You too, completely helpful and non-confrontational customer …

Comcast Call: Customer Records Abuse from Rep

Ryan Block and his wife Veronica Belmont were moving. They called up Comcast Cable to tell them so and ask to have their service disconnected. The rep asked Veronica if she would like to simply have service moved to the …

Canceling Cable Is a Hellish Ordeal, Exhibit A Canceling Cable Is a Hellish Ordeal, Exhibit A

You want to know how a company earns (and I mean really earns) the title of most hated company in America? Well, this is a start. Canceling one’s cable services is a nightmare, and most everyone who’s ever tried is …

Comcast Wants to Put Its Logo atop 30 Rock Comcast Wants to Put Its Logo atop 30 Rock

At 30 Rockefeller plaza stands one of New York City’s most recognizable skyscrapers. Hoisted atop the 70-story home of NBC offices and studios sits a giant GE logo. But you’d be more likely to hear the building called ’30 Rock’ …

Netflix Updates Its ISP Speed Index Netflix Updates Its ISP Speed Index

Netflix has released its latest ISP Speed Index data right as ISP speeds are a hot button issue in the industry (even more than usual), particularly as they relate to Netflix. If you hadn’t heard, Netflix was showing Verizon users …

Comcast Launches Small Business Wireless Gateway Comcast Launches Small Business Wireless Gateway

Comcast just announced its new Business Wireless Gateway to provide WiFi to small and medium-sized businesses. A spokesperson for Comcast Business tells WebProNews, “A key difference of this product is how it keeps public and private WiFi separate, and all …