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Comcast Is Testing a Tracking Tool That Lets You Know Exactly When Your Technician Is Coming

Comcast Is Testing a Tracking Tool That Lets You Know Exactly When Your Technician Is Coming

By Josh Wolford November 20, 2014

Comcast, the most-hated company in the nation’s most-hated industry, says it wants to be more specific about when its servicepeople are actually going to arrive at your house. In a corporate blog post titled Your Time Is Valuable; We Don’t …

Comcast Is On A Roll With Customer Service Comcast Is On A Roll With Customer Service

Earlier this year, Comcast took control of FEARnet, a popular channel and website among horror enthusiasts, and this week, shut both down, and let go of the people that operated them. Even the farewell note they posted on the site …

Comcast Customer Pulls Gun on Repair Man Comcast Customer Pulls Gun on Repair Man

In ooooh-she-mad news, A 48-year-old Bernalillo County, New Mexico woman has been charged with aggravated assault with a deadly weapon after she pulled a handgun on a Comcast employee. Gloria Baca-Lucero was arrested after demanding that a Comcast service rep …

Comcast: Nightmare Rep ‘Did What We Paid Him to Do’ Comcast: Nightmare Rep ‘Did What We Paid Him to Do’

In an ideal world, canceling cable would go something like this… Hello, my name is Bob Willis and I’d like to cancel my cable services. / Ok, Bob. Have a nice day. / You too, completely helpful and non-confrontational customer …

Comcast Call: Customer Records Abuse from Rep

Ryan Block and his wife Veronica Belmont were moving. They called up Comcast Cable to tell them so and ask to have their service disconnected. The rep asked Veronica if she would like to simply have service moved to the …

Canceling Cable Is a Hellish Ordeal, Exhibit A Canceling Cable Is a Hellish Ordeal, Exhibit A

You want to know how a company earns (and I mean really earns) the title of most hated company in America? Well, this is a start. Canceling one’s cable services is a nightmare, and most everyone who’s ever tried is …

Comcast Wants to Put Its Logo atop 30 Rock Comcast Wants to Put Its Logo atop 30 Rock

At 30 Rockefeller plaza stands one of New York City’s most recognizable skyscrapers. Hoisted atop the 70-story home of NBC offices and studios sits a giant GE logo. But you’d be more likely to hear the building called ’30 Rock’ …

Netflix Updates Its ISP Speed Index Netflix Updates Its ISP Speed Index

Netflix has released its latest ISP Speed Index data right as ISP speeds are a hot button issue in the industry (even more than usual), particularly as they relate to Netflix. If you hadn’t heard, Netflix was showing Verizon users …

Comcast Launches Small Business Wireless Gateway Comcast Launches Small Business Wireless Gateway

Comcast just announced its new Business Wireless Gateway to provide WiFi to small and medium-sized businesses. A spokesperson for Comcast Business tells WebProNews, “A key difference of this product is how it keeps public and private WiFi separate, and all …

Merger Looming, Comcast, TWC Still the Most Hated Merger Looming, Comcast, TWC Still the Most Hated

The American Customer Satisfaction Index, a gigantic (80,000 or so) annual survey that asks Americans about their satisfaction with certain companies and areas of the national economy, has once again shown that people really, really hate Comcast and Time Warner …

AT&T Said To Seek DirecTV Acquisition AT&T Said To Seek DirecTV Acquisition

First Comcast and Time Warner proposed a merger, which is still going through the regulatory rounds. Now, according to The Wall Street Journal, AT&T is considering acquiring DirecTV in a deal it says would be worth at least $40 billion. …

Netflix Makes Comcast-Like Deal With Verizon Netflix Makes Comcast-Like Deal With Verizon

Netflix has reportedly reached a new deal with Verizon for access to its network so it can provide a higher quality streaming experience to its customers. This is similar to a highly publicized deal Netflix recently made with Comcast. There …

Netflix Coming To U.S. Cable As Soon As Next Week Netflix Coming To U.S. Cable As Soon As Next Week

Netflix said earlier this week that it would launch on its first U.S. MVPD TiVo boxes this quarter, following a path it has already been on in Europe (like with Virgin Media in the UK, for example). It looks like …

Netflix And Comcast Continue To Bash Each Other Netflix And Comcast Continue To Bash Each Other

Earlier this week, Netflix said in a letter to shareholders that it opposes Comcast’s proposed merger with Time Warner Cable. They said the Internet faces a long term threat from large ISPs driving up profits for themselves as well as …

Netflix Opposes Comcast Merger With Time Warner Netflix Opposes Comcast Merger With Time Warner

Netflix released its quarterly earnings report on Monday, along with the usual letter to shareholders. The company took part of its letter to talk about net neutrality and the proposed merger between Comcast and Time Warner Cable. CEO Reed Hastings …

Netflix Prices to be Raised on All New Subscribers

For the first time in three years, Netflix will raise its subscription prices. At first, the change will only affect new subscribers, who will pay one dollar a month more starting sometime in July. Old subscribers will continue to pay …

Netflix CEO Talks Net Neutrality, Comcast Deal Netflix CEO Talks Net Neutrality, Comcast Deal

Netflix CEO Reed Hastings wrote a rare post on the company blog to address concerns regarding net neutrality and its recently announced deal with Comcast. He writes: The essence of net neutrality is that ISPs such as AT&T and Comcast …