CustomerExperienceNews

Yes Lifecycle Marketing has a new study out finding that half of retailers are struggling to identify and and engage their most valuable customers, even though they know informatio...

eBay Launches New Mobile Experience As ‘eBay 4.0’

eBay announced he launch of eBay 4.0, a major overhaul of its mobile experience on Android and iOS. It includes what the company refers to as a "more browsable" design and provides...

Google Compute Engine Customers Lose Data As Lightning Hits Data Center

Google reports that it experienced errors with its Google Compute Engine service from last Thursday through Monday as the result of four successive lightning strikes on electrical...

Here’s Why Twitter Just Became A Lot Better For Customer Service

Twitter is rolling out a major feature that should help businesses better take care of customer service and engage with customers privately. It could also encourage customers to en...

This Should Help Your Facebook Customer Service Efforts

Businesses have new ways to improve their customer service efforts on Facebook, and should now be able to start doing a better job of responding to questions and concerns and just...

Jessica Alba’s Honest Company Taking Heat After Customers Complain Of Burns

Jessica Alba's company, Honest, which makes a non-toxic, eco-friendly sunscreen, is under fire after numerous customers complained of the sunscreen's ineffectiveness. Many a bu...

Twitter Wants You To Be Better At Customer Service

As many opportunities as social media platforms have given businesses to connect with customers, many just aren't doing it well to say the least....

Salesforce Brings Big Customer Service Features To Apps

Salesforce announced Service for Apps and the general availability of Salesforce SOS, which the company says will improve the in-app customer experience. "Service for Apps enabl...

Your Customers Want More Of This From Your Business

Personalization. Consumers want offers from businesses to be more personalized. The question is: are you doing your part? And to what degree? Are you making efforts to...

Why You’re Probably Not Meeting Customers’ Expectations On Social Media

Businesses are falling behind on consumer expectations when it comes to social media. This isn't anything new, but there is a new study out about it. The Northridge Group is sh...

Study Looks At Pressure On Business Leaders To Meet Rising Customer Expectations

A study out from Lithium Technologies...

Google Gives Marketers Advice On Reaching Customers In The Moment

Google just launched a new website called Micro-Moments aimed at providing insights (both qualitative and quantitative) f...

Starbucks’ Music Experience Is Now Powered by Baristas with Spotify

Coffee kingpin Starbucks and bane of Jay-Z's existence Spotify have just announced a huge partnership to create a "first-of-its-kind music ecosystem." What that means is that so...

Comcast Says It’s Improving Its Customer Service, Offers $20 for Every Late Appointment

Comcast, still one of the most-hated companies in America...

Brands Don’t Know Their Customers As Well As They Think They Do

IBM and Econsultancy have some new research out suggesting a "massive perception gap" between how well brands think they are marketing to their customers and how well customers act...

CustomerExperienceNews

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