CustomerExperienceNews

With the inspirational mantra "Make Experience Your Business" and the goal of reshaping digital marketing for enterprises, Adobe announced the launch of their re-invented marketin...

Technology Helps Salespeople and the Customer Connect

Technology is impacting sales in a way never seen before as evidenced by Salesforce's massive integration of artificial intelligence into all of their various clouds and products....

How to Fight Our Caveman Impulses to Create a Positive Customer Experience

This is not your granddad's customer service advice says Adam Toporek, author of the book,...

How to Use Twitter to Improve Customer Service

In a recent CXweek event, Twitter Sr. Product Marketing Manager Jeff Lesser gave an interestin...

Twitter Dashboard – New Tool for Businesses to Connect with Customers

Twitter announced a useful new tool today that helps businesses better connect with customers and community. Twitter Dashboard is a free iOS app as well as a desktop platform that...

American Airlines Pilots “Tired Of Apologizing To Our Customers”

American Airlines has had difficulty in recent history that stems from the merger with US Airways. If you've flown...

Twitter Gives Businesses Helpful New Customer Service Tools

Study after study has shown that businesses are really bad at social media customer service. There are certainly exceptions, but on the whole, businesses just suck at responding to...

Microsoft Unveils Updated Profile Experience For Delve in Office 365

Microsoft announced an update to Office 365's people profile experience in Delve. According to the company, the update makes it easier to discover relevant content, connect with co...

Salesforce Infographic Looks At 2015 State of Customer Service

Salesforce polled 1,900 "global customer service leaders" about their practices. Findings can be found in the new...

Android for Work Gets New Features, Metrics, Customers

Google first launched Android for Work in February as a program aimed at getting more Android smartphones and tablets in use in the workplace. The offering comes with work profiles...

Time Warner Cable’s New Ad Strategy: Poke Fun at Crappy Customer Service

A few years ago, Domino's Pizza started talking about how much Domino's Pizza sucked. That sort of ad campaign – the we know we suck but now it's going to be better campai...

Over Half Of Retailers Struggle To Identify Most Valuable Customers Despite Data

Yes Lifecycle Marketing has a new study out finding that half of retailers are struggling to identify and and engage their most valuable customers, even though they know informatio...

eBay Launches New Mobile Experience As ‘eBay 4.0’

eBay announced he launch of eBay 4.0, a major overhaul of its mobile experience on Android and iOS. It includes what the company refers to as a "more browsable" design and provides...

Google Compute Engine Customers Lose Data As Lightning Hits Data Center

Google reports that it experienced errors with its Google Compute Engine service from last Thursday through Monday as the result of four successive lightning strikes on electrical...

Here’s Why Twitter Just Became A Lot Better For Customer Service

Twitter is rolling out a major feature that should help businesses better take care of customer service and engage with customers privately. It could also encourage customers to en...

CustomerExperienceNews

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