CallCenterPro

The evolution of customer service operations is accelerating, driven by artificial intelligence that promises to reshape how businesses handle inquiries. Once dominated by human...

AI Revolutionizes Call Centers: $74B Market by 2032 with Hybrid Models

In the bustling world of customer service, artificial intelligence is rapidly reshaping how call centers operate, yet it's far from rendering human agents obsolete. Armen Kirakosia...

WhatsApp Bans 6.8M Scam Accounts in Southeast Asia with AI Tools

In a sweeping crackdown on digital fraud, WhatsApp, the messaging giant owned by Meta Platforms Inc., has dismantled 6.8 million accounts tied to elaborate scam operations, many or...

FTC Secures $145M Settlement Against Assurance IQ, MediaAlpha for Deceptive Ads

The FTC's Crackdown on Deceptive Health Insurance Tactics In a significant move underscoring the Federal Trade Commission's aggressive stance against consumer dec...

Meta Bans 7M WhatsApp Accounts in AI Scam Crackdown

In the shadowy underbelly of global digital communication, Meta Platforms Inc. has escalated its battle against sophisticated scam operations targeting WhatsApp users. Recent discl...

AI in Call Centers: Efficiency vs Human Touch

The rapid integration of artificial intelligence into call centers has promised a revolution in customer service, but recent insights reveal a more sobering reality. AI assistants...

Observe.AI’s VoiceAI Revolutionizes Call Centers with Smarter Customer Service

On the bustling trading floor of the New York Stock Exchange, Swapnil Jain, CEO and co-founder of Observe.AI, detailed a vision for the future of call cent...

AI Employees Are Taking Over Phone Calls: This Is Bland AI

The world of customer service is undergoing a seismic shift, one that’s poised to change the very nature of how businesses interact with their clients. At the forefront of this tra...

Almost Every State Sues Accused Robocall Company

Almost every state in the US has sued Avid Telecom, accusing the company of making more than 7.5 billion robocalls....

Amazon Wants Call Center Employees to Work From Home So It Can Close Offices

Amazon is bucking a trend among some of the biggest tech companies, urging its call center employees to work from home....

Microsoft Closes Competitive Gap With Contact Center Rivals

Microsoft has closed the competitive gap with contact center rivals thanks to its Digital Contact Center Platform....

Salesforce Competed With Zoom to Acquire Five9

Zoom made headlines in July when it announced it was purchasing Five9, despite apparently having competition from Salesforce....

Google Ads Beta May Add Keywords Automatically, Result In Overspending

A new Google Ads beta may result in overspending, as a result of keywords being added without users’ knowledge....

TikTok Plans Transparency Center, Tries to Dispel Censorship Claims

TikTok has announced the upcoming launch of a new Transparency Center, aimed at pulling the curtain back on the platform’s moderation efforts....

Amazon Readies Second-Generation Arm Chip For Data Centers

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