CallCenterPro

WhatsApp Bans 6.8M Scam Accounts in Southeast Asia with AI Tools

Tim Toole - August 9, 2025

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FTC Secures $145M Settlement Against Assurance IQ, MediaAlpha for Deceptive Ads

John Smart - August 8, 2025

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Meta Bans 7M WhatsApp Accounts in AI Scam Crackdown

Jill Joy - August 6, 2025

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AI in Call Centers: Efficiency vs Human Touch

Sara Donnelly - July 7, 2025

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Observe.AI’s VoiceAI Revolutionizes Call Centers with Smarter Customer Service

Jack Hodgkin - May 7, 2025

Almost Every State Sues Accused Robocall Company

Almost every state in the US has sued Avid Telecom, accusing the company of making more than 7.5 billion robocalls....

Amazon Wants Call Center Employees to Work From Home So It Can Close Offices

Amazon is bucking a trend among some of the biggest tech companies, urging its call center employees to work from home....

Microsoft Closes Competitive Gap With Contact Center Rivals

Microsoft has closed the competitive gap with contact center rivals thanks to its Digital Contact Center Platform....

Salesforce Competed With Zoom to Acquire Five9

Zoom made headlines in July when it announced it was purchasing Five9, despite apparently having competition from Salesforce....

Google Ads Beta May Add Keywords Automatically, Result In Overspending

A new Google Ads beta may result in overspending, as a result of keywords being added without users’ knowledge....

TikTok Plans Transparency Center, Tries to Dispel Censorship Claims

TikTok has announced the upcoming launch of a new Transparency Center, aimed at pulling the curtain back on the platform’s moderation efforts....

Amazon Readies Second-Generation Arm Chip For Data Centers

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Rakuten Super Logistics To Open 6 New Ecommerce Fulfillment Centers

The recent USPS shipping structure changes will increase retailers shipping costs, says Rakuten CEO Mike Manzione. What Rakuten does is help retailers offs...

How to Strategically Automate Your Facebook Page, Get More Engagement in Less Time

Facebook might have been...

Microsoft Warns of Rising Tech Support Scams, Calls for Industry-Wide Cooperation

Incidents of tech support scams targeting susceptible PC users are increasing, Microsoft warned. The company received 153,000 reported complaints fr...

New Facebook Collection Ads Dramatically Boost Sales for Advertisers

Facebook’s Collection Ads have helped millions of companies boost their sales and drive discovery. The soc...

Facebook Articles Now Have Call-to-Action Units for Email Newsletter Sign-Ups

Facebook Media recently announced two updates to Instant Articles that should hel...

Amazon Announces Cloud-Based Contact Center Service

Amazon has released Connect, a contact center as a service hosted in the AWS cloud. The service is based on the same contact center technology Amazon has built for their own use....

Changes in AdWords Click to Call

In an announcement on their blog, Google outlined three new changes to their click-to call ads. The updates aim to streamline ad creation, improve ad quality and call performance...

How ‘3 Day Blinds’ Drives Phone Calls With Google Adwords

Adele Nasr, Director of Marketing at 3 Day Blinds recently did a promotional video with...

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