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Salesforce Beware: Microsoft, Adobe and C3.ai Reinvent CRM
Microsoft, Adobe and C3.ai have joined forces to use artificial intelligence (AI) to reinvent customer relationship management (CRM)....
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Microsoft’s Approach to Data a Major Advantage Over Salesforce
Microsoft’s approach to customer data could help the company make major headway against Salesforce....
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Salesforce CEO: We Are In A New Digital World
Marc Benioff, CEO of Salesforce, discusses how we are not living in the past or the future, we are living in the present. He says that the present is ...
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Businesses Being Reimagined In A World That Is Now Entirely Digital
How do you reimagine yourself in the context of a world that now is entirely digital? Customers are thinking very actively about how they actually cre...
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How Marketers Can Have a Great Voice in the C-Suite
Marketers often think that their voice is not listened to and that there is often a disconnect with C-suite execs according Unilever CMO Keith Weed....
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Customer Meetings Will Change Forever, Says Shark Tank’s Robert Herjavec
Some things in the new world will change forever. Customer meetings will change forever. In the past, I never thought that I could do a Zoom call or a...
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6 Ways to Achieve Great Employee and Customer Engagement
There are six things that you need to think about with employee engagement and customer engagement says Andrew McMillan, a renowned customer experienc...
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The CIO Is Now Central To The Business Strategy
The CIO now has become front and center and central to the business strategy, says Aongus Hegarty, President of International Markets at Dell Technolo...
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Verizon Chooses Google Cloud Contact Center AI
Google Cloud has scored a major win as Verizon has chosen its Contact Center AI to help power its customer service experience....
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ServiceNow CEO: At The Forefront Of The Digital Transformation Rage
Digital transformation is the opportunity of this generation, says ServiceNow CEO Bill McDermott. This is how you transform companies. This is how you...
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Digital Transformation Is More Important Than Ever, Says VMware CEO
In this environment, digital transformation is more important than ever, says VMware CEO Pat Gelsinger. If you think of it only a few percentages of e...
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Beat The Corona Slump By Acquiring These 9 Freelancing Skills
Are you doing everything you can to beat the Coronavirus slump?...
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How Amperity Uses Machine Learning To Unlock Data and Supercharge Marketing
We put together cloud computing that was scalable with better economics alongside a machine learning algorithm that we were pointing at the data to he...
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Microsoft Reports Quarterly Results, Azure Scores Big
Microsoft has released its quarterly earnings for the third quarter of fiscal 2020, and Azure stands out as one of the company’s big hits....
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There Is No Aspect of Healthcare That Is Not Being Transformed Digitally, Says AMA Chief Experience Officer
“A lot of times it's better to think about (digital transformation) in retrospect after you've gotten something done, but the digital platform is es...
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OTT is the Next Step in the Digital Revolution for Media Buyers
OTT is increasingly being tested by advertisers as more inventory becomes available, says Nicole Whitesel, SVP of Enterprise Strategy at Publicis Medi...
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Digital Changes the Game Entirely, Says Delta Air Lines CEO
“Digital changes the game entirely,” says Delta Air Lines CEO Ed Bastian. “The big thing you're going to see us do is to bring the technologies,...
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Digital Transformation: The Conversation Has Shifted, Says ServiceNow CEO
We're done with talking about if it is a good idea to digitally transform, says ServiceNow CEO Bill McDermott. Now the conversation has shifted to how...
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Chunghwa Telecom Selects Ericsson and Nokia For 5G
Ericsson and Nokia scored wins with a contract to provide 5G equipment to Taiwan’s largest telecom operator, Chunghwa Telecom....
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New AI-Powered Email Capabilities Released Into Salesforce Marketing Cloud
“We're making email marketing even smarter with a set of new AI capabilities getting released into Salesforce Marketing Cloud,” says Salesforce VP...
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