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All Posts Tagged Tag: ‘facebook pages’

Facebook Is Now Testing GIFs for Page Posts, Ads

Facebook Is Now Testing GIFs for Page Posts, Ads

Back in May, Facebook finally started supporting animated GIFs in posts, but only those from personal accounts. A lot of Page admins were bummed about this because they recognized the potential to grab more attention and engagement from fans by using them. While most Pages are still going to have to wait a little longer, the company is now at …

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Facebook Pages Start Displaying Reach, Clicks Under Posts

Facebook Pages Start Displaying Reach, Clicks Under Posts

Facebook is showing Page admins how well their posts are doing in a new way. You can now see the number of people reached and the number of clicks on any given post. This includes organic reach. This information appears below the post on the Pages’ Timeline, as well as in the News Feed, and on the singular post if …

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This Should Help Your Facebook Customer Service Efforts

This Should Help Your Facebook Customer Service Efforts

Businesses have new ways to improve their customer service efforts on Facebook, and should now be able to start doing a better job of responding to questions and concerns and just engaging with customers in a more helpful way. Do you intend to work on improving social media customer service or do you feel you’ve already been doing a good …

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Facebook Pages May Start Seeing More Hides In Their Insights

Facebook Pages May Start Seeing More Hides In Their Insights

Facebook announced a new tweak to its News Feed algorithm, which deals specifically with how people hide stories. Essentially, there are some people that hide a lot of stories. Most don’t hide many, but a small, unspecified amount of Facebook users hide a lot more than others. The update reflects this specific small group of users. Facebook explains in an …

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Facebook Gives Pages New Video Visibility And Management Tools

Facebook Gives Pages New Video Visibility And Management Tools

Facebook announced a couple of updates aimed at giving Pages more control over how their videos are organized and shared. These include improved upload tools and a new Video Library feature. “Page owners now have access to enhanced control and customization features when uploading videos, like the ability to set an expiration date or to add a custom thumbnail for …

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Facebook Pages Are Becoming Online Shops

Facebook Pages Are Becoming Online Shops

Facebook is now testing shops with buy buttons on Facebook Pages for select businesses, according to a report from Buzzfeed. The buttons, the report says, enable users to complete the “entire shopping experience” within Facebook “from product discovery to checkout”. The report shares this statement from Facebook product marketing manager Emma Rodgers: “With the shop section on the page, we’re …

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Facebook Tests ‘View Insights’ And ‘Watch Later’ Buttons

Facebook Tests ‘View Insights’ And ‘Watch Later’ Buttons

Facebook is always testing new features. Sometimes they eventually roll out to everyone. Sometimes they don’t. In the case of both of these features, users would only stand to benefit. The first, and arguably more helpful of the two, is a “View Insights” button, which has been appearing on posts for some Page administrators. This essentially lets you quickly and …

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Facebook Challenges Pages To Get Better At Response Times

Facebook Challenges Pages To Get Better At Response Times

For weeks (at least), some Facebook admins have been getting a feature on their Pages that show how well they’re doing when it comes to responding to messages from fans. Facebook appears to be taking things even further now. Now some admins are seeing messages from Facebook accompanying the feature, telling them they an earn badges for doing well. AdWeek …

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This Facebook Feature Could Help Businesses Get Better At Customer Service

Facebook has a new customer service feature for businesses pages, which would enable them to serve a canned response to users who send them messages. Early comments about the feature are pretty positive, and it’s not hard to see why it would be well received given that response times are notoriously poor on social media. TechCrunch reports on the feature, …

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If You Use Facebook’s Like Box Plugin, You Need To Switch To The Page Plugin

Update: A spokesperson for Facebook offers some clarity on this: If a website uses the Like Box today, it will not stop working on June 23 — instead it will become the Page Plugin. We recommend that site owners upgrade their code to the new SDK and Graph API, as this will allow them to take advantage of the newest …

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Sharing From Pinterest To Facebook Pages Now Easier

I recently wrote a long post looking at different types of content (mostly from social media) that you can embed on your blog. I remembered that you could embed pins from Pinterest, which I don’t think I’ve ever actually done, but wanted to include it nonetheless. When I went to Pinterest to grab an example, I realized the share button …

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Should You Use Facebook Comments On Your Site?

There are a variety of tools websites can use for user comments on blog posts and other content. Facebook has offered an option for years, and there have always been pros and cons of using its solution. The company held its annual f8 developer conference this week, and introduced some changes. There are still pros and cons, but there are …

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