For weeks (at least), some Facebook admins have been getting a feature on their Pages that show how well they’re doing when it comes to responding to messages from fans. Facebook appears to be taking things even further now. Now…
This Facebook Feature Could Help Businesses Get Better At Customer Service
Facebook has a new customer service feature for businesses pages, which would enable them to serve a canned response to users who send them messages. Early comments about the feature are pretty positive, and it’s not hard to see why…
If You Use Facebook’s Like Box Plugin, You Need To Switch To The Page Plugin
Update: A spokesperson for Facebook offers some clarity on this: If a website uses the Like Box today, it will not stop working on June 23 — instead it will become the Page Plugin. We recommend that site owners upgrade…
Sharing From Pinterest To Facebook Pages Now Easier
I recently wrote a long post looking at different types of content (mostly from social media) that you can embed on your blog. I remembered that you could embed pins from Pinterest, which I don’t think I’ve ever actually done,…
Your Facebook Page May Soon Lose Some Likes
Facebook announced that it is making changes to the way Page likes are counted, as it removes memorialized and voluntarily deactivated accounts from Pages’ like counts. In other words, you may soon see your Page’s like count drop a bit.…
Should Photos Still Be Part of Your Facebook Strategy?
Last month, SocialBakers shared some interesting findings about how different types of Facebook Page posts have been performing in terms of organic reach. Many were surprised to find that photos have become the least effective type of post in that…
What Not To Do To Increase Facebook Organic Reach
Want to know what not to do to increase your organic reach on Facebook? Don’t post a bunch of photos thinking that’s what the News Feed algorithm likes best. That may have been true in the past, but not anymore.…
Facebook Gives Pages Featured Video Feature
Facebook has been testing a new design for the Videos section of Pages. This is reportedly expected to roll out to all Pages in the coming weeks. The new look, first reported by TechCrunch (via AllFacebook), puts a “Featured” video…
Facebook Wants Page Owners To Talk About Holidays
Facebook is reportedly telling some Page admins to tell their fans what they’re up to for the holidays. AllFacebook shows a screenshot of the box that pops up. The box says: “Celebrate the Holiday Season. Share a post about what…
Should You Use Facebook Comments On Your Site?
There are a variety of tools websites can use for user comments on blog posts and other content. Facebook has offered an option for years, and there have always been pros and cons of using its solution. The company held…