WebProNews

How Airlines Are Fairing With Social Media

We are all getting comfortable with the place that social media outlets can have in the business process. Public relations, human resources, legal and sales can all benefit. At the present the most common application is customer service. While customer service is always important, the advent of social media has created customer service in ways that most companies never imagined.

Delta Set To Launch In-Flight Broadband

Delta Air Lines announced today that it will offer broadband Wi-Fi access onboard the airline's domestic fleet.Delta has partnered with Aircell to install the company's Mobile Broadband Network on the carrier's domestic fleet. The system, Gogo, will allow Delta passengers traveling with Wi-Fi enabled devices, such as laptops, smartphones and PDAs to access the Internet. The service will be available to customers for $9.95 on flights of three hours or less, and $12.95 on flights more than three hours.

Analyzing Delta's Blog Effort

One of the things we do as a social media agency is analyze what other people do and comment on it.