WebProNews

Customer Service Makes A Showing On Social Networks

Do you use the web to complain about poor customer service? (Maybe I should say "thanks," because you keep me busy with reputation management clients). Well, if you do, you’re not alone. According to a new study by Society for New Communications Research 59% of respondents said they regularly use social media to "vent" about a poor customer service experience.

Global PC Shipments Remain Solid

Global PC shipments grew by 14.6 percent to 69.5 million units in the first quarter of 2008, which beat previous estimates of 13.2 percent according to IDC's Worldwide Quarterly PC Tracker.The U.S. market showed signs of the economic slowdown, but growth remained positive at 3.5 percent for the quarter. The other international markets compensated for the U.S. coming in more than 2 points above estimates due to continued strength in developing countries.

Dell Chops Off PC Building In Texas

No April Fools joke here, as Dell plans to shut down its manufacturing facility in Austin, Texas, as part of a broader series of job cuts.

Dell Makes $155 Million Acquisition Of MessageOne

At first glance, the random acquisition of an email services company doesn't sound all that intriguing.  But Dell spent $155 million for MessageOne, so it's pretty noteworthy from a business perspective.  And to make matters even more interesting, MessageOne's cofounder is the brother of Michael Dell.

Big Numbers Named In Dell Typosquatting Suit

If you make less than $2 million per month, and can deal with doing something that is illegal and perhaps "morally annoying," have we got a career for you: typosquatter.  As a development in a Dell lawsuit shows, it's an extremely profitable position.

Dell Tries To Strike Sales Balance

Shoppers can find Dell computers in retail stores.  Any displays aren't likely to feature neon arrows and all-caps lettering, however, as various people have noted that there's not an all-out push taking place.

Dell Accuses Domain Tasters Of Counterfeiting

Forget about trademark infringement; computer manufacturer Dell wants to make a statement in its lawsuit against domain registrars.

Dell Will Sell Google Search Appliance, Mini

If something’s both manufactured and sold by one company, does it make much sense to call it by another corporation’s name?  I’m not sure, but it’s something Google and Dell may want to address; Dell now handles a lot of things related to the Google Search Appliance and Google Mini.

Gates, Jobs, Dell Named Top IT Personalities

Another “tops in tech” list has come out, and most of the names you’d expect to see are on it.  What’s surprising, though, is that no one closely connected to Google made the top three; instead, Bill Gates, Steve Jobs, and Michael Dell were voted the most influential IT personalities.

Dell's Bold New Step Into the Conversation

Dell Inc. embraced social media in a big way with the launch of Direct2Dell, its customer focused blog. Greeted originally with catcalls by many observers, the blog—under the guidance of Lionel Menchaca and other members of Dell’s communications and customer service team—has been a cornerstone in the computer maker’s reputational turnaround success story.