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Comcast: Customer Service Will ‘Soon Be One of Our Best Products’ Comcast: Customer Service Will ‘Soon Be One of Our Best Products’

According to Comcast Cable CEO Neil Smit, dealing with customer service representatives will soon be one of the best parts about being a Comcast customer. “We do need to transform our customer experience, and I think we have a lot …

Charlie Hebdo Gets Help from Google for Massive Print Run Charlie Hebdo Gets Help from Google for Massive Print Run

Though French weekly Charlie Hebdo was knocked down, the satirical magazine is looking to bounce back in a big way – and Google has stepped up to help the cause. The paper is planning a massive print run next week …

Netflix Eyes Expansion In Europe, Asia Netflix Eyes Expansion In Europe, Asia

Netflix expanded into new European markets last year, and appears to have additional ones on its roadmap, as well as some Asian countries and those where Arabic is widely spoken. A research note from Citibank analyst Mark May has drawn …

Amazon Apparently Working On Secret Startup Platform Amazon Apparently Working On Secret Startup Platform

Amazon is reportedly working on some kind of new “platform for inventors”. Details about just what this might entail are far from plentiful, but there are some job listings Amazon has, which hint at the project. Re/code’s Jason Del Rey …

Netflix’s ‘Daredevil’ Finally Gets Release Date Netflix’s ‘Daredevil’ Finally Gets Release Date

It’s been about a year and two months since Netflix first announced its upcoming live action Marvel shows. The first of which, Daredevil, finally has a release date, and it’s not really too far off. Fans will be able to …

Netflix Renews ‘Marco Polo’ For Second Season Netflix Renews ‘Marco Polo’ For Second Season

Netflix’s latest original series (at least for grown-ups) Marco Polo hasn’t even been available for a month yet, and it got mixed reviews at best, but that’s not stopping the company from bringing it back for a second season. Netflix …

The Interview Has Made $31M Online, Still Won’t Break Even The Interview Has Made $31M Online, Still Won’t Break Even

If the metric of success for Sony regarding The Interview is recouping its money (which at this point it’s probably not), then the film will likely fall short. But by any other metric, the Seth Rogen/James Franco film has been …

Yelp: FTC Closes Investigation, Takes No Action Yelp: FTC Closes Investigation, Takes No Action

Yelp announced on Tuesday that the U.S. Federal Trade Commission has closed an investigation into the company’s business practices without taking any action against it. Last spring, the FTC published a letter stating that it had received over 2,000 complaints …

Yelp Filter Not Catching Biased Reviews Yelp Filter Not Catching Biased Reviews

It may be a new year, but there are still problems with Yelp’s review filter. We’ve been tipped to some research finding reviews featuring promo codes, which would seem to violate Yelp’s guidelines, showing up for Uber and Lyft, as …

Facebook Just Bought A Voice Recognition Company Facebook Just Bought A Voice Recognition Company

Facebook has acquired Wit.ai, a company that builds voice recognition and natural language processing tools for developers. It has over 6,000 developers on its platform. The platform is open, which is a quality the startup clearly takes pride in. “For …

Netflix Acquires Edward Norton-Produced Doc ‘My Own Man’ Netflix Acquires Edward Norton-Produced Doc ‘My Own Man’

Netflix announced that it will exclusively premiere My Own Man, a documentary from executive producer Edward Norton, on March 6. The film was written, produced and directed by David Sampliner (Dirty Work). The description is as follows: When director Sampliner …

The Interview Becomes Available On Cable VOD The Interview Becomes Available On Cable VOD

Sony announced that The Interview will be available for video-on-demand rental from pay TV services from Time Warner Cable, Comcast, Bright House Networks, Cox Communications, Cablevision, Charter Communications, AT&T U-verse TV, Verizon FiOS, Direct TV, Vudu, and Walmart, starting on …

FTC Settles Charges Against Snapchat FTC Settles Charges Against Snapchat

The U.S. Federal Trade Commission announced on Wednesday that it has approved a final order settling charges that Snapchat deceived consumers with promises about the disappearing nature of messages sent through its service. This follows a public comment period. The …

Email Named Most Important Tool For Work Email Named Most Important Tool For Work

Remember years ago when social media really started coming into its own, and people thought it might one day replace email? It didn’t take incredibly long to realize that would not be the case, especially when social networks like Facebook …

Google Talk Deals With Deep Value Investing Google Talk Deals With Deep Value Investing

“Deep Value: Why Activist Investors and Other Contrarians Battle for Control of Losing Corporations” is a book by Tobias Carlisle, but also the topic of an hour-long discussion hosted by Google last month. This is part of the “Talks at …

Netflix Earnings To Be Reported Next Month Netflix Earnings To Be Reported Next Month

Netflix announced the date of its next earnings call. The company will report its fourth-quarter 2014 financial results and business outlook on Tuesday, January 20 at 1:05 p.m. Pacific Time Netflix will keep in line with its previous style of …

Comcast, Time Warner Cable Still the Most-Despised Companies in America Comcast, Time Warner Cable Still the Most-Despised Companies in America

As we prepare to transition from 2014 to 2015, Comcast and Time Warner Cable – two companies attempting to merge – are still the best at being the worst. The American Consumer Satisfaction Index, a huge (80,000 or so) annual …

Under Bezos, Washington Post Has A New Way To Make Money Under Bezos, Washington Post Has A New Way To Make Money

Last year, Amazon founder and CEO Jeff Bezos bought The Washington Post. Now, the newspaper is moving forward with a new revenue stream, and it’s something pretty unique for a newspaper publisher. The Post will license its content management system …

Googles.com Is Looking For Equity Partners Googles.com Is Looking For Equity Partners

Yes, you read that right. I can’t say I’ve ever heard of this one, but apparently Google reached a settlement with Googles.com at one point. This was, according to Googles.com, a registered domain name before the days of Google.com. A …

Netflix Is Reportedly Getting A New Pee-wee Herman Movie Netflix Is Reportedly Getting A New Pee-wee Herman Movie

According to reports, Netflix will be getting the distribution rights to a new Pee-wee Herman movie, which is to go into production next year. We’ve been hearing about the project for a while, but the Netflix angle is new. A …

Sony Says It Will Release The Interview In Theaters Sony Says It Will Release The Interview In Theaters

After all the chaos and controversy over the past couple weeks with regards to The Interview, Sony has now come out and announced it will indeed release the film in some theaters. It just won’t be getting the wide release …