You Can Renew the Founder’s Mentality, Says Author Chris Zook

“Once your company is no longer small it tends to accumulate bureaucracy and you begin to lose the founder’s mentality,” says Chris Zook, author of “The Founders Mentality.” “That is the paradox of growth. Growth creates complexity and complexity is the silent killer of profitable growth.”

Starbucks Dramatically Increased Used of AI-Powered Customer Insights to Drive Growth, Says CEO

Starbucks has dramatically increased the use of AI-powered customer insights to drive growth, says Starbucks CEO Kevin Johnson. During the most recent holiday season, Starbucks made data-driven decisions on a variety of items from the type of holiday cups they were offering to how they promoted gift cards, all designed to increase sales.

Starbucks Coming Out on Top in China, Says CEO

Starbucks CEO Kevin Johnson isn’t worried about competitors in the fast-growing coffee market in China. Starbucks has nearly 3,700 stores in China already and is generating double-digit transaction growth. For Starbucks, their growth in China continues to be driven by providing a unique customer experience that is like no other in their industry.

Cannabis Triple Venti at Starbucks?

Starbucks CEO Kevin Johnson says that cannabis-infused beverages are not on the roadmap. However, he seems open to that possibility in the future. “You can’t get a cannabis triple venti today. There are a lot of issues that we would have to think through on that. Right now that’s not on the roadmap. But we are mindful of the trends.”

Starbucks Delivery via Uber Eats Goes National After Seeing Higher Average Sales

Based on a successful delivery trial in China via Alibaba and Uber Eats in Miami, Starbucks has announced that they are adding delivery nationwide.

Thandie Newton Calls Out Starbucks over Distasteful Statue

Actress Thandie Newton slammed coffee giant Starbucks this week over a figurine she saw in one of their stores. The figure, which Newtown posted on Twitter, is of a black figure in a loin cloth and safari hat holding coffee…

Starbucks Offers Rewards Points to Lyft Riders and Drivers

Starbucks and Lyft have just announced a partnership that will see both riders and drivers earning rewards points for using Lyft. There are basically four major aspects of the partnership. First, My Starbucks Rewards members will earn stars (reward points)…

Starbucks’ Music Experience Is Now Powered by Baristas with Spotify

Coffee kingpin Starbucks and bane of Jay-Z’s existence Spotify have just announced a huge partnership to create a “first-of-its-kind music ecosystem.” What that means is that soon, the Starbucks music experience will be powered by Spotify – and more specifically,…

Starbucks: Bad Passwords, Not Hackers to Blame for App Thefts

If you use the Starbucks app to pay for your morning coffee, you might want to check your bank account. And then strengthen your password. After reports emerged saying hackers had gained access to user accounts and used its app…

Neil Young Calls for Starbucks Boycott Over GMO Lawsuit

Neil Young is protesting Starbucks. And when Neil Young protests something, people notice — for better or for worse. When the National Guard rolled in to Kent State back in the 60s and left four students dead in their wake,…