Anybody who works in customer service will tell you that it can be a thankless job. Not to say that all days are bad but it can definitely be tiring. I noticed a post on...
Some of your complaints about the new Netflix interface have been heard, apparently. Scrolling and sortable lists have been addressed, although, the overall redesign is still in p...
To get this out of the way, I am not a disgruntled Verizon customer. I've never been a Verizon customer. This is not a personal vendetta being aired because I had to spend 4 hour...
How can you not love the viral power of the Internet? Besides all the silly memes, troll faces, LOL Cats and weird videos, said power is also responsible for creating ripple effec...
The outsourcing of customer service is a topic of much consternation, silly sitcoms be damned. The horror stories of customer service call centers are to numerous to detail here,...
We've all been on the phone frustrated with the customer service rep who we need to dictate all of our information to even though we just typed it in via our telephone key pad....
Listening. It’s a mantra we’ve heard PR, marketing and social media consultants preach to brands for the last two years. But, how many brands are really listening to...
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