"Digital transformation was the opportunity for our generation before COVID," says ServiceNow CEO Bill McDermott. "Now with COVID, it has accelerated and e...
The mindset of the modern consumer is one of urgency and convenience. Businesses that reply to queries and concerns quickly and without hassle gener...
Walmart has always been known to push boundaries. The company is continuing this innovative culture with its recent filing of patents for keeping tr...
Social media has become more than just a networking platform. It's become an ecosystem where friends, family, consumers, and brands interact with on...
Online businesses have been booming in recent years due to the conveniences they offer. If you're planning to enter this industry, you should bear in mind that an online shop is si...
Businesses are quickly changing the way they operate by automating menial tasks with the help of Artificial Intelligence or AI. More companies are n...
Chatbots are becoming more sophisticated and are changing the way people communicate on the internet. Although relatively new, chatbots hold a lot o...
Study after study has shown that businesses are really bad at social media customer service. There are certainly exceptions, but on the whole, businesses just suck at responding to...
Brands are getting more messages on social media than ever, but they aren't getting much better at responding to them. This was a consistent narrative in the online business world...
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