customer service News

"Digital transformation was the opportunity for our generation before COVID," says ServiceNow CEO Bill McDermott. "Now with COVID, it has accelerated and e...

Verizon Chooses Google Cloud Contact Center AI

Google Cloud has scored a major win as Verizon has chosen its Contact Center AI to help power its customer service experience....

Could Your Small Business Benefit from Using Chatbots?

The mindset of the modern consumer is one of urgency and convenience. Businesses that reply to queries and concerns quickly and without hassle gener...

Walmart May Bring Customer Service Drones to Its Stores Soon, Retailer Files Patents

Walmart has always been known to push boundaries. The company is continuing this innovative culture with its recent filing of patents for keeping tr...

How Social Media Is Changing the Way Businesses Conduct Customer Service

Social media has become more than just a networking platform. It's become an ecosystem where friends, family, consumers, and brands interact with on...

7 Ways to Improve Customer Service for Your eCommerce Business

Online businesses have been booming in recent years due to the conveniences they offer. If you're planning to enter this industry, you should bear in mind that an online shop is si...

Can AI Replace Your Customer Service Representative?

Businesses are quickly changing the way they operate by automating menial tasks with the help of Artificial Intelligence or AI. More companies are n...

Tips for Building the Perfect Chatbot for Your Business

Chatbots are becoming more sophisticated and are changing the way people communicate on the internet. Although relatively new, chatbots hold a lot o...

How to Use Twitter to Improve Customer Service

In a recent CXweek event, Twitter Sr. Product Marketing Manager Jeff Lesser gave an interestin...

Customers Spend More When You Respond Faster on Twitter

Wayne Huang is a researcher at Twitter. His role entails proving the value of the service through data, analytics, and experim...

Twitter Gives Businesses Helpful New Customer Service Tools

Study after study has shown that businesses are really bad at social media customer service. There are certainly exceptions, but on the whole, businesses just suck at responding to...

Study Finds Businesses Are Still Pretty Bad At This

Brands are getting more messages on social media than ever, but they aren't getting much better at responding to them. This was a consistent narrative in the online business world...

Twitter’s Expected Evolution Could Be Great For Businesses

Change is coming to Twitter. The word is that Twitter will soon expand its character limit. It's always been famous for 140 characters, but in the coming months, it's poised to exp...

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