Meta is finally addressing one of its biggest shortfalls, creating a customer service group to address complaints over lost Facebook accounts and dele...
Bill McDermott, CEO of ServiceNow, discusses how COVID has exacerbated "broken systems" and has accelerated the digital transformation of companies ar...
The mindset of the modern consumer is one of urgency and convenience. Businesses that reply to queries and concerns quickly and without hassle general...
Walmart has always been known to push boundaries. The company is continuing this innovative culture with its recent filing of patents for keeping trac...
Businesses are quickly changing the way they operate by automating menial tasks with the help of Artificial Intelligence or AI. More companies are now...
Chatbots are becoming more sophisticated and are changing the way people communicate on the internet. Although relatively new, chatbots hold a lot of ...
In a recent CXweek event, Twitter Sr. Product Marketing Manager Jeff Lesser gave an interesting talk about how to use Twitter to improve customer serv...
Wayne Huang is a researcher at Twitter. His role entails proving the value of the service through data, analytics, and experiments. He works on connec...
Study after study has shown that businesses are really bad at social media customer service. There are certainly exceptions, but on the whole, busines...
Facebook announced on Tuesday that over 50 million businesses are now using Facebook Pages and that these pages see 2.5 billion comments each month. T...
These days, more and more people are reaching out to businesses on social media channels seeking customer service. On Twitter, they expect businesses ...
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