How Social Media Is Changing the Way Businesses Conduct Customer Service

Staff07.26.2017EnterpriseCustomer, SocialMediaNews

7 Ways to Improve Customer Service for Your eCommerce Business

Staff07.25.2017eCommNews, SmallBusinessNews

Can AI Replace Your Customer Service Representative?

Staff07.07.2017CIOProNews, EnterpriseCustomer

Tips for Building the Perfect Chatbot for Your Business

Staff07.06.2017Business, IT Management

How to Use Twitter to Improve Customer Service

Staff08.15.2016EnterpriseCustomer, SocialMediaNews

Customers Spend More When You Respond Faster on Twitter

Chris Crum03.22.2016Social Media

Twitter Gives Businesses Helpful New Customer Service Tools

Chris Crum02.18.2016Business, SmallBusinessUpdate

Study Finds Businesses Are Still Pretty Bad At This

Chris Crum02.05.2016Business, SmallBusinessUpdate

Twitter's Expected Evolution Could Be Great For Businesses

Chris Crum01.08.2016Social Media

Why You're Probably Not Doing Personalization Well Enough

Chris Crum12.21.2015Business

Yet More Business-Friendly Facebook Page Features Added

Chris Crum12.08.2015IT Management

Twitter Finds Faster Responses Lead To Greater Revenue

Chris Crum12.08.2015Business

Salesforce Infographic Looks At 2015 State of Customer Service

Chris Crum11.30.2015Business

Businesses Really Need To Get Better At This (And Quick!)

Chris Crum11.13.2015Business

Google's Apology for World Series Fiber Outage: Two Free Days

Josh Wolford10.29.2015Business

Time Warner Cable's New Ad Strategy: Poke Fun at Crappy Customer Service

Josh Wolford10.05.2015Marketing & Advertising