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Tag: customer service

Meta Is Finally Creating a Customer Service Group to Handle Lost Accounts
Meta is finally addressing one of its biggest shortfalls, creating a customer service group to address complaints over lost Facebook accounts and dele...
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What is the Future of Digital Customer Service?
What is the future of digital customer service? Time will tell, but in the meantime, here are some tips to get you there....
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Keystrokes and Mouse Clicks: Amazon’s Plan to Monitor Customer Service Staff
Amazon is rolling out a sweeping monitoring program, with the goal of tracking the keystrokes and mouse clicks of its customer service staff....
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Facebook Buying CRM Startup Kustomer
Facebook has reached a deal to acquire Kustomer, the maker of a “customer service CRM platform built for today.”...
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ServiceNow CEO: COVID Accelerated Digital Transformation
Bill McDermott, CEO of ServiceNow, discusses how COVID has exacerbated "broken systems" and has accelerated the digital transformation of companies ar...
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Verizon Chooses Google Cloud Contact Center AI
Google Cloud has scored a major win as Verizon has chosen its Contact Center AI to help power its customer service experience....
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Could Your Small Business Benefit from Using Chatbots?
The mindset of the modern consumer is one of urgency and convenience. Businesses that reply to queries and concerns quickly and without hassle general...
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Walmart May Bring Customer Service Drones to Its Stores Soon, Retailer Files Patents
Walmart has always been known to push boundaries. The company is continuing this innovative culture with its recent filing of patents for keeping trac...
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How Social Media Is Changing the Way Businesses Conduct Customer Service
Social media has become more than just a networking platform. It’s become an ecosystem where friends, family, consumers, and brands interact wit...
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7 Ways to Improve Customer Service for Your eCommerce Business
Online businesses have been booming in recent years due to the conveniences they offer. If you’re planning to enter this industry, you should be...
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Can AI Replace Your Customer Service Representative?
Businesses are quickly changing the way they operate by automating menial tasks with the help of Artificial Intelligence or AI. More companies are now...
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Tips for Building the Perfect Chatbot for Your Business
Chatbots are becoming more sophisticated and are changing the way people communicate on the internet. Although relatively new, chatbots hold a lot of ...
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How to Use Twitter to Improve Customer Service
In a recent CXweek event, Twitter Sr. Product Marketing Manager Jeff Lesser gave an interesting talk about how to use Twitter to improve customer serv...
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Customers Spend More When You Respond Faster on Twitter
Wayne Huang is a researcher at Twitter. His role entails proving the value of the service through data, analytics, and experiments. He works on connec...
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Twitter Gives Businesses Helpful New Customer Service Tools
Study after study has shown that businesses are really bad at social media customer service. There are certainly exceptions, but on the whole, busines...
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Study Finds Businesses Are Still Pretty Bad At This
Brands are getting more messages on social media than ever, but they aren’t getting much better at responding to them. This was a consistent nar...
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Twitter’s Expected Evolution Could Be Great For Businesses
Change is coming to Twitter. The word is that Twitter will soon expand its character limit. It’s always been famous for 140 characters, but in t...
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Why You’re Probably Not Doing Personalization Well Enough
SAP’s hybris released some interesting findings about how companies use personalization. In short, the company found that brands are failing at ...
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Yet More Business-Friendly Facebook Page Features Added
Facebook announced on Tuesday that over 50 million businesses are now using Facebook Pages and that these pages see 2.5 billion comments each month. T...
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Twitter Finds Faster Responses Lead To Greater Revenue
These days, more and more people are reaching out to businesses on social media channels seeking customer service. On Twitter, they expect businesses ...
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