“We definitely help companies provide great customer experiences,” says Zendesk CEO Mikkel Svane. “That is the new currency of today. You can have the grea...
Salesforce is booming and the reason is that virtually every company in the world is going through a huge digital transformation, according to Sales...
SAP CEO Bill McDermott says that buying Qualtrics creates a “global growth juggernaut in the cloud, the number one business software growing in the...
Customers are the lifeblood of any business, which is why companies should have clear strategies regarding their customer relationship management (C...
In today’s ultra-competitive business environment where customer satisfaction is key to success, every company needs to have a proper Customer Relat...
A lot of people find it challenging to use the different analytics tools at their disposal. But Salesforce hopes to change all that by making it pos...
Building and maintaining positive relationships with customers is a key factor in a company's success, regardless of what industry or niche it's ope...
There's no denying that Customer Relationship Management (CRM) software has changed a lot since the 1990s. These days, CRM software is the go-to too...
Customer Relationship Management, or CRM, often gets small business owners eyes rolling. Saleforce recently created a simple, yet effective, video answer to that question targeted...
In a major initiative that has been in the works for two years, Salesforce is integrating artificial intelligence into all of its CRM cloud platforms. It enables any business to us...
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