CustomerExperienceNews

In a move that underscores the intensifying race to dominate AI-driven customer service, Genesys, the cloud-based contact center software provider, has secured a $1.5 billion inves...

The Future of Customer Service: Hybrid AI and Empathy in 2025

In the evolving world of customer service, where digital interfaces increasingly mediate human interactions, a subtle yet profound shift is underway. Contact centers, long reliant...

American Airlines Renews Mastercard Partnership for Exclusive AAdvantage Cards

In a move that underscores the evolving dynamics of airline loyalty programs and financial partnerships, American Airlines and Mastercard have announced the renewal of their lon...

Southwest Airlines’ Overhaul Fails to Boost Q2 2025 Revenue Amid Backlash

Southwest Airlines Co., long celebrated for its no-frills, customer-friendly model, is grappling with the fallout from a sweeping overhaul of its customer experience initiatives am...

Agentic AI Revolutionizes Customer Experience in Retail and Finance

In the rapidly evolving world of artificial intelligence, a new breed known as agentic AI is quietly upending traditional approaches to customer experience, or CX, by introducing l...

AI Transforming Customer Experience: Personalization, Automation, and Ethical Challenges for 2025 Success

In the rapidly evolving world of customer service, businesses are increasingly turning to artificial intelligence to redefine how they engage with consumers. AI-powered customer ex...

Klarna Unveils AI Hotline with CEO Digital Clone

In a bold move that underscores the rapid integration of artificial intelligence into corporate operations, Klarna, the Swedish fintech giant, has launched an AI-powered phone hotl...

Texas Nears Right-to-Repair Law with House Bill 2963

Texas has taken a significant step toward becoming the ninth state in the United States to enact a right-to-repair law, with the recent passage of House Bill 2963 by state legislat...

Williams-Sonoma CEO on How AI is Transforming Customer Experience

In a recent interview on CNBC's "Mad Money" with host Jim Cramer, Williams-Sonoma President and CEO Laura Alber provided an insightful look into how the ho...

Deutsche Telekom’s Digital Leap: How AWS Enterprise Support Drives Transformation and Innovation

Deutsche Telekom's Digital Transformation Journey Accelerated by AWS Enterprise Support...

AI in Customer Service: Balancing Automation and Human Connection at Scale

The AI Revolution in Customer Service: Promise and Peril In the rapidly evolving landscape of customer service, artificial intelligence is reshaping how...

Klarna’s AI U-Turn: Why Human Empathy Trumps Automation in Customer Service

Klarna's AI Pivot: A Return to Human Touch in Customer Service In a significant strategic shift, Swedish fintech giant Klarna is scaling back its artific...

Best 8 Voice of Customer Platforms for 2025

Voice of Customer platforms are software tools that help companies understand their customers' expectations, preferences, and pain points. By collecting an...

The Top 10 Benefits of Outsourcing Customer Support

Consumer expectations are higher than they’ve ever been. If you want to win goodwill, you need to deliver fast, helpful, human-backed support 24/7. While y...

Stripe CEO’s Brilliant Hack To Keep Company Customer-Focused

Stripe CEO Patrick Collison has revealed a brilliant hack to help keep the company and it's leadership in tune with customers' needs....

CustomerExperienceNews

Ready to get started?

WebProNews is a leading publisher of business and technology email newsletters and websites.