CustomerExperienceNews

In a bold move that underscores the rapid integration of artificial intelligence into corporate operations, Klarna, the Swedish fintech giant, has launched an AI-powered phone hotl...

Texas Nears Right-to-Repair Law with House Bill 2963

Texas has taken a significant step toward becoming the ninth state in the United States to enact a right-to-repair law, with the recent passage of House Bill 2963 by state legislat...

Williams-Sonoma CEO on How AI is Transforming Customer Experience

In a recent interview on CNBC's "Mad Money" with host Jim Cramer, Williams-Sonoma President and CEO Laura Alber provided an insightful look into how the ho...

Deutsche Telekom’s Digital Leap: How AWS Enterprise Support Drives Transformation and Innovation

Deutsche Telekom's Digital Transformation Journey Accelerated by AWS Enterprise Support...

AI in Customer Service: Balancing Automation and Human Connection at Scale

The AI Revolution in Customer Service: Promise and Peril In the rapidly evolving landscape of customer service, artificial intelligence is reshaping how...

Klarna’s AI U-Turn: Why Human Empathy Trumps Automation in Customer Service

Klarna's AI Pivot: A Return to Human Touch in Customer Service In a significant strategic shift, Swedish fintech giant Klarna is scaling back its artific...

Best 8 Voice of Customer Platforms for 2025

Voice of Customer platforms are software tools that help companies understand their customers' expectations, preferences, and pain points. By collecting an...

The Top 10 Benefits of Outsourcing Customer Support

Consumer expectations are higher than they’ve ever been. If you want to win goodwill, you need to deliver fast, helpful, human-backed support 24/7. While y...

Stripe CEO’s Brilliant Hack To Keep Company Customer-Focused

Stripe CEO Patrick Collison has revealed a brilliant hack to help keep the company and it's leadership in tune with customers' needs....

AT&T Introduces ‘SplitPay’ to Share the Cost of a Phone Plan

AT&T has introduced an industry first, unveiling "SplitPay" to make it easier for multi-line customers to split the cost of their phone plan....

HP Backtracks On 15-Minute Wait Time for Tech Support

HP has backtracked on a plan to...

HP Adds 15 Minutes to Phone Support to Push Customers to Digital Support Options

HP is adding 15 minutes to phone support calls in an effort to force customers to use digital options, rather than waiting for a representative....

Unwrap: The AI Revolution in Customer Intelligence

In the bustling world of data analytics, where every byte of information can be the key to unlocking the next big market insight, a new player has emerged...

Luxury Online Retailer Farfetch Focusing on Technology to Improve the Consumer Experience

Luxury online retailer Farfetch, where product prices start at around a thousand dollars, had a breakout IPO on Thursday, raising $885 milli...

Why Your Business Needs Customer Satisfaction Research to Elevate its Brand Presence

As an entrepreneur, you spend countless hours, dollars, and energy building your product or service. But how do you know if it actually makes your customer...

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