CustomerExperienceNews

In today's competitive marketplace, businesses are increasingly recognizing that the customer experience (CX) is not just a differentiator but a critical element of success. Howeve...

Customer Experience Research: Your Guide to Creating Winning Brand Engagements at Every Touchpoint

What do you think makes a great customer experience? Is it a great product, ideal pricing, top-notch customer services, or brilliant marketing pitches? Or...

Amazon CEO Andy Jassy Forecasts a Transformation in Customer Experiences Through AI

In a recent interview on CNBC, Amazon CEO Andy Jassy emphasized a pivotal shift at Amazon. He aligned the company’s future closely with artificial intelligence (AI) to revolutioniz...

Oracle Brings AI Capabilities to Oracle Fusion Cloud Customer Experience

Oracle has expanded its AI capabilities, bringing new features to Oracle Fusion Cloud Customer Experience (CX), specifically to help "accelerate deal cycle...

Google Has Lost the Trust of Its Users

Google has a major trust issue, with the vast majority of users no longer trusting the company to continue supporting its services....

CX Future: Navigating Business Success Through Empathy

In the ever-evolving landscape of corporate dynamics, empathy often stands as a linchpin between success and stagnation. Delving into this pivotal concept,...

Klarna’s Vision for the Future: Embracing AI and Navigating Toward IPO Success

In a recent interview, Sebastian Siemiatkowski, CEO of Klarna, provided insights into the company's strategic direction, including the integration of AI technology and plans for an...

Conversational Marketing Closes the Gap Between B2C and B2B, Says Drift Marketing VP

Conversational marketing is a whole new way of thinking about marketing and sales, says Dave Gerhardt, VP of Marketing at Drift. “We go to our jobs in B2B...

Delta CMO: All 85,000 Employees Are Brand Ambassadors

“I have the opportunity to serve as Chief Marketing Officer, but 85,000 people are all brand ambassadors,” says Delta CMO Tim Mapes. “All 85,000 mem...

Text is a Great Way to Increase Your Engagement with Consumers, Says Zipwhip CMO

“For businesses, the communication channels of email and phone are just becoming less and less effective,” says Scott Heimes, Chief Marketing Officer at Z...

Cloud Solutions for Contact Centers That Delight Customers

Contact centers can be a massive aspect of retaining customers for years. An unhappy customer will look for other providers or a product for a service if t...

T-Mobile Abandons Plan to Force Customers to Upgrade Their Plans

T-Mobile has officially abandoned plans to force...

Google Offers Customers AI Copyright Legal Guarantee

Google has joined the ranks of companies offering a legal guarantee for customers concerned with AI copyright issues....

T-Mobile App Showed Customers Each Other’s Data

T-Mobile customers were treated to seeing each other's data, as the T-Mobile app leaked billing information across customers....

Microsoft Stoops to New Lows, Displays a Poll Asking Why Users Want to Install Chrome

Microsoft seems hell-bent on alienating users and returning to the Microsoft of the '90s, displaying a poll when users try to install Google Chrome....

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