CustomerExperienceNews

In a case of “what are they thinking,” the California DMV has admitted that it sells drivers’ information to the tune of $50 million a year, according to...

eBay Selling StubHub to Rival viagogo For $4.05 Billion

eBay has announced that viagogo has agreed to purc...

Adobe CEO Focused On Delivering Innovation

“We're in rarefied atmosphere,” says Adobe CEO Shantanu Narayen. “We're focused on delivering an in...

The Agreement Cloud Is Going To Be The Next Big Cloud, Says DocuSign CEO

“The new cloud opportunity that we see is in the Agreement Clou...

AI-Powered Conversational Bots Are Changing the Game, Says LivePerson CEO

“T-Mobile literally pulled the hold technology out,” says LivePerson CEO Robert Locascio. “Millions of customer at T-Mobile don’t have to be put on hold....

Huge Wave Of Digital Transformation, Says Salesforce CEO

“There's a huge wave of digital transformation,” says Salesforce co-CEO...

Bank of America CEO: Our Efficiency Is Driven By Technology

“It's absolutely a fair statement that we are actually a technology company that is...

Our Machine Learning Platform Helps Brands Retain Their Customers, Says Medallia CEO

“We're a platform that helps some of the biggest brands in the world really understand their customers in live time and communicate with them while they're...

The Subscription Economy Is Taking Over The World, Says Gainsight CEO

“What’s happening is that the subscription economy is just taking over the world,” says Gainsight CEO Nick Mehta. It shows up for our consumer lives with N...

Tableau With Salesforce Supercharges Our Organizations, Says Salesforce CEO

“The third cornerstone of digital transformation is the analytics and the visualization and the business intelligence to see everything in your company,” s...

EmployeeXM – The “Coolest” and “Most Sophisticated” Employee Experience Product

"There's a gap between what they think is happening and really what's going on," says Qualtrics CEO & Co-Founder Ryan Smith. "So we said, hey, we're go...

McDonald’s Is Seriously Looking At Offering Vegan Burgers Worldwide

“We've got a vegan burger going in Germany at the moment on a promotional basis,” says McDonald's CEO Steve Easterbrook. “When you look at the whole meat s...

How McDonald’s Is Using Data, Machine Learning, and AI to Accelerate Growth

“Our acquisition of Dynamic Yield has brought us a lot of excitement,” says...

If You Don’t Provide a Great Customer Experience You Won’t Survive, Says Zendesk CEO

“We definitely help companies provide great customer experiences,” says Zendesk CEO Mikkel Svane. “That is the new currency of today. You can have the grea...

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