CustomerExperienceNews

Voice of Customer platforms are software tools that help companies understand their customers' expectations, preferences, and pain points. By collecting an...

The Top 10 Benefits of Outsourcing Customer Support

Consumer expectations are higher than they’ve ever been. If you want to win goodwill, you need to deliver fast, helpful, human-backed support 24/7. While y...

Stripe CEO’s Brilliant Hack To Keep Company Customer-Focused

Stripe CEO Patrick Collison has revealed a brilliant hack to help keep the company and it's leadership in tune with customers' needs....

AT&T Introduces ‘SplitPay’ to Share the Cost of a Phone Plan

AT&T has introduced an industry first, unveiling "SplitPay" to make it easier for multi-line customers to split the cost of their phone plan....

HP Backtracks On 15-Minute Wait Time for Tech Support

HP has backtracked on a plan to...

HP Adds 15 Minutes to Phone Support to Push Customers to Digital Support Options

HP is adding 15 minutes to phone support calls in an effort to force customers to use digital options, rather than waiting for a representative....

Unwrap: The AI Revolution in Customer Intelligence

In the bustling world of data analytics, where every byte of information can be the key to unlocking the next big market insight, a new player has emerged...

Luxury Online Retailer Farfetch Focusing on Technology to Improve the Consumer Experience

Luxury online retailer Farfetch, where product prices start at around a thousand dollars, had a breakout IPO on Thursday, raising $885 milli...

Why Your Business Needs Customer Satisfaction Research to Elevate its Brand Presence

As an entrepreneur, you spend countless hours, dollars, and energy building your product or service. But how do you know if it actually makes your customer...

Aligning Your Learning Path with the Customer Experience

In today's competitive marketplace, businesses are increasingly recognizing that the customer experience (CX) is not just a differentiator but a critical element of success. Howeve...

Customer Experience Research: Your Guide to Creating Winning Brand Engagements at Every Touchpoint

What do you think makes a great customer experience? Is it a great product, ideal pricing, top-notch customer services, or brilliant marketing pitches? Or...

Amazon CEO Andy Jassy Forecasts a Transformation in Customer Experiences Through AI

In a recent interview on CNBC, Amazon CEO Andy Jassy emphasized a pivotal shift at Amazon. He aligned the company’s future closely with artificial intelligence (AI) to revolutioniz...

Oracle Brings AI Capabilities to Oracle Fusion Cloud Customer Experience

Oracle has expanded its AI capabilities, bringing new features to Oracle Fusion Cloud Customer Experience (CX), specifically to help "accelerate deal cycle...

Google Has Lost the Trust of Its Users

Google has a major trust issue, with the vast majority of users no longer trusting the company to continue supporting its services....

CX Future: Navigating Business Success Through Empathy

In the ever-evolving landscape of corporate dynamics, empathy often stands as a linchpin between success and stagnation. Delving into this pivotal concept,...

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