EnterpriseCRMNews

As the business landscape rapidly evolves, technology leaders are steering their customers toward the next frontier of customer experience, leveraging arti...

Salesforce Growth Slows Way Down: Should Investors Panic?

Salesforce, a titan in the Customer Relationship Management (CRM) space, has long been synonymous with rapid growth and market dominance. However, the recent deceleration in its gr...

Introducing Nutshell Enterprise: Enhancing CRM Oversight and Support Services

In a rapidly evolving digital landscape where data and customer relationship management (CRM) are pivotal, Nutshell unveils its latest offering: Nutshell Enterprise. This comprehen...

Shiji Group’s Sergio Teixeira on Redefining Hospitality Through Technology and Data

In an exclusive interview by CXOTalk, Michael Krigsman spoke with Sergio T...

Salesforce Is Snapping Up Top Execs From Its Biggest Rivals

Salesforce is making moves, hiring key execu...

Ecommerce, Search, Social… and Conversational Space?

"When I look at the conversational space I think it's going to have as much impact as ecommerce or search or social," says LivePerson CEO Rob Locascio. "Th...

Ecommerce, Search, Social… and Conversational Space?

"When I look at the conversational space I think it's going to have as much impact as ecommerce or search or social," says LivePerson CEO Rob Locascio. "Th...

Adobe CEO: Pandemic Was Inflection Point For Everything Being Digital

"What the pandemic and the current health situation has done is that it has created yet another inflection point for everything being digital," says Adobe...

Slack Has Already Transformed Salesforce

"Slack has already transformed the way we work at Salesforce," says Sale...

Zoom Acquiring Five9 for $14.7 Billion

Zoom announced it is acquiring Five9, a leading intelligent cloud contact center provider, for approximately $14.7 billion....

ServiceNow CEO on “The Whole Point Of Digital Transformation”

"Business is really simple, and people are more productive, and they're doing things that can lead to growth and opportunity," says ServiceNow CEO Bill McD...

Slack CEO: No Intention To Make Slack Free

"There is definitely no intention to make Slack free," says Slack CEO Stewart Butterfield. "What we've seen in the last little while is the biggest telco i...

Salesforce Buys Slack for $27.7 Billion

Salesforce announced that it is buying Slack for $27.7 billion in cash and stock. The company says that combining Slack with Salesforce Customer 360 will b...

Microsoft’s Approach to Data a Major Advantage Over Salesforce

Microsoft’s approach to customer data could help the company make major headway against Salesforce....