iEntry 10th Anniversary RSS Newsletter Advertising
Visit Twellow.com

Netflix Outage Angers Customers


Some going to Blockbuster

Online DVD movie company Netflix said today it is experiencing its worst major outage in its history, preventing shipments of discs to around a third of its 8.4 million customers.

The company said it was unable to ship any DVDs on Tuesday, some on Wednesday and none so far on Thursday.

Netflix

"Unfortunately, we continue to experience significant shipping issues as of Thursday morning," said Andy Rendich, head of operations for Netflix, in a company blog post.

"We were able to ship some DVDs from about half of our distribution centers yesterday but we haven't yet been able to resume shipping this morning. Our engineers continue to work around the clock to restore normal operations. In the meantime, we're notifying affected customers via personal email."

Netflix said it doesn't know the cause of the outage and would not give a timetable to when the issue would be resolved. "We're as frustrated about this as you are and we once again apologize for the inconvenience," Rendich's blog post said. "Thanks for your patience."

Netflix customers commenting on the blog post have already begun to run out of patience. "Patience? I've run out of patience. This is unacceptable and as it's been a week, the credit better be at least 25% of my monthly fees," wrote one commenter. Adding " 'Around the clock' yeah, and you've got a bridge in Brooklyn you'd like to sell me."

Another commenter wrote," I've already signed up for Blockbuster and will be testing your delivery times." While another wrote," This is all unacceptable I am sure a lot will agree with me. I really do not want to go to Blockbuster but so far I see no other choice."

It is only the second outage in the company's history. The first was in March, when the Netflix Web site and its shipping system were down for close to 24 hours.

After that outage Netflix applied a 5 percent discount to the monthly bill of customers who experienced a delay in receiving their films.
 

About the author:
Mike is a staff writer for WebProNews.

7 Comments

This was a minor hitch for a

This was a minor hitch for a company that provides solid service year after year and does it best to address problems quickly.

With the size of their user base taken into consideration, they give much better service than similar sized companies in other industries.

 

 

 

OMG

And people are STILL freaking out about this?!   I have to say...if people are getting this worked up over movies, then seriously they need to get a life.  I mean, come ON...this is NOT the biggest thing or affront in business today.  If anyone thinks it is, they are just a sad, little person. I am a customer and I don't mind waiting a few days. I spend 3 hours a day in traffic!!!  A couple of days getting DVD's is no big thing. So if YOU are one of those freaking out, then YOU need to do something different. Big Babies!

babies

yes, all who have issue with this problem should get a grip.  I have been a netflix customer since the 1st year netflix was netflix.  Friday I get an email saying they are crediting 15% of my bill to make up for a lag in delivery time.  I had not noticed 1st of all, but completely understood since other services had experienced problems as well.  The Denver area, and netflix distribution area received a record rainfall Thursday and Friday, cutting power to those east of denver, and flooding in some areas from Greeley to Castle Rock.  Did people pitch a fit when we were snowed in and their was no mail delivery for nearly a week????? And If you look at the fine print when you sign up that Netflix is not responsible for any delay in your receiveing movie by mail in any acts of Nature..... I'm paraphrasing.... KUDOS to Netflix for going above and beyond their scope of service and refunding $ beause the rain fell heavily, and cut their power for a while.....

Netflix you rock!!! Thank you for caring so much.  and stop listening to the whiners.... the majority of us appreciate and love your service, even with the Entire TWO delays in service we have experienced since the conception of netflix...

These Things Happen

It does not bother me that NetFlix has had a few problems lately. It happens to every company. 

There is no doubt in my mind that they will made good on any financial inconvenience that their consumers have suffered.

I love the Netflix service and it beats paying for Cable.

netflix issues

Does anyone know if customer information was compromised? The system went down on August 12th and I started receiving fraudulent charges on my credit card on the 13th in San Francisco. I live in SC and have never been to San Fransicso.  It was just a weird co-incidence especially since Netflix is based in CA. I've never had fraudulent charges before and it happened right after the "shipment outage."

Grow up, Suck it up thank you lucky stars

It just amazes me how intense people get over something as insignificant as this... I mean, we ARE talking about a MOVIE service-- not life-support! 

Back in 2004, I had to go 3 days without electricity -- which also meant no phone, no water (electric pump) and to use the toilet we had to walk down the hill with a bucket to the nearest stream... now, THAT's worth crying about. 

Did I get a rebate from the stupid electric company when all my frozen food was ruined?  Hell, no!  Instead, I got a, "that's your problem; deal with it" response. 

Babies.

I hope you have learned from

I hope you have learned from you experience as I hope netflix will. I had power problems not as bad as you though,I now have 1Kw ups to back up all dvd tv & other electrics plus another for computers, the main unit being powered by auto batteries (3 hours power) charged from the mains with connection for external generator or provision to hotswaping batteries. hopefully you may consider this now or just a small ups for the water pump.... (swap external battery over with auto battery when it gets low to charge) or back to the bucket!

 

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.

Post new comment

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
4 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
Featured Headline
FriendFeed Offers Real-Time Search
Results Actually Roll In
2 comments | Sunday, July 5th
 
Subscribe to WebProNews


Send me relevant info