For some people “voice mail” means the voice mail menu system—or “voice mail jail.” You know, when you dial the business number and a voice—not a person—answers and says, “Hello, you have reached XYZ Company. Please listen carefully to the following options.” At this point, you grit your teeth and prepare for an ordeal.
After listening to all the choices, you discover that none of them suits your needs. Several different can reactions occur. You might feel stupid that you can’t figure out what number to press. Or you might get annoyed that you have to go through the list again, wasting precious time and money.