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Salesforce Launches New Desk.com, Mobile App

Salesforce Launches New Desk.com, Mobile App

By Chris Crum June 17, 2014

Salesforce announced a new version of Desk.com on Tuesday complete with a mobile app, reporting engine, and “intelligent” agent console. The console can be personalized on a per agent basis to make each more productive, but still honor the rules, …

The CRM Software Market Grew By 14% Last Year The CRM Software Market Grew By 14% Last Year

The customer relationship management software market grew by 13.7% in 2013, according to a new report from Gartner. That’s worldwide. The market reached $20.4 billion in 2013 compared to $18 billion in 2012. Software as a service (SaaS) represented over …

Businesses Not Satisfied With B2B Lead Generation Businesses Not Satisfied With B2B Lead Generation

A recent survey from Salesfusion and Demand Metric found that most small and mid-sized companies have lead generation processes in place, but few (less than 10%) think they’re highly effective. Over half (58%) say they don’t produce enough leads. The …

Gartner: European CRM Budgets To Be Strong In 2014 Gartner: European CRM Budgets To Be Strong In 2014

European customer relationship management (CRM) budgets remain strong, despite economic uncertainty, according to a survey from Gartner. About half of those polled intend to increase CRM spending this year at an average increase of 2.5% over last year’s budgets. While …

Twitter Tailored Audiences Get New Capabilities Twitter Tailored Audiences Get New Capabilities
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Twitter announced some new features for advertisers today, specifically in the realm of tailored audiences. Twitter began testing tailored audiences ad retargeting back in the summer before making it globally available last month. The option enables advertisers to reach users …

Microsoft Buys Parature For Dynamics CRM Microsoft Buys Parature For Dynamics CRM

Microsoft announced that it has reached an agreement to acquire cloud-based customer service software provider Parature. The company will add the software to its Microsoft Dynamics CRM suite. ‚ÄúCustomers are more connected and better informed than ever before. Organizations are …

Groupon's Breadcrumb Gets New CRM Features Groupon's Breadcrumb Gets New CRM Features

At Money2020, Groupon announced a new update to its Breadcrumb POS app, adding some CRM and employee management features. A new CRM feature lets businesses track customers and learn more about them, while storing their contact info and analyzing purchase …

Get Ready For Lots Of Microsoft Enterprise Releases Get Ready For Lots Of Microsoft Enterprise Releases

Microsoft has announced a bunch of new enterprise cloud solutions coming this fall. On October 18th, the company will release Windows Server 2012 R2 and System Center 2012 R2 for businesses to create data centers, as well as Visual Studio …

Salesforce To Buy ExactTarget For $2.5 Billion Salesforce To Buy ExactTarget For $2.5 Billion

Salesforce announced on Tuesday that it has entered an agreement in which it will acquire ExactTarget for about $2.5 billion. Salesforce will commence a tender offer for all outstanding shares of ExactTarget at $33.75 per share, in cash. Salesforce says …

Microsoft Acquires MarketingPilot Microsoft Acquires MarketingPilot

Microsoft has acquired marketing software company MarketingPilot. Microsoft says it has a vision for integrated marketing solutions that aligns with its own. “We are excited to join the Microsoft team,” says MarketingPilot CEO Ken Kornbluh. “We think it will be …

Adobe EchoSign Updates Salesforce Integration Adobe EchoSign Updates Salesforce Integration
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Adobe’s electronic signature and enterprise content management system EchoSign has today released an update to its integration with global enterprise software platform Salesforce, entitled Adobe EchoSign for Salesforce version 12. Adobe acquired EchoSign last July, in a bid to add …

Cloud Technology Is Embraced By UK Mainstream Cloud Technology Is Embraced By UK Mainstream

Intellect, the IT trade association of the UK has announced their release of a series of reports that suggest cloud technology has become a staple in business to business environments despite previous unpopularity when first introduced. A prominent case study …

Microsoft Dynamics CRM For Mobile Coming In Q2 Microsoft Dynamics CRM For Mobile Coming In Q2

Microsoft announced a new service update for Microsoft Dynamics CRM, coming in Q2, which will bring mobile access to the product, surely a long overdue feature for users. Mobile access is becoming an increasingly important element to just about all …

MacWorld iWorld: Elements CRM for iPad Announced MacWorld iWorld: Elements CRM for iPad Announced

At MacWorld iWorld today, Ntractive announced the launch of Elements CRM for iPad. The company, which has a popular version for Mac, has taken the same look and feel, and applied it to iPad app form. “With Elements CRM for …

Salesforce Service Cloud 3 Unveiled, Social Customer Interaction Emphasized
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It seems like only yesterday that Salesforce was talking up Cloud 2. Now, today, they’ve unveiled Service Cloud 3, the company’s next-generation social contact centers, which will let companies interact with customers on "any social community". That means Facebook, Twitter, and any other social network via social media monitoring software Radian6. However, it’s just supporting Twitter out of the box, from the sound of it. 

Microsoft Launches Cloud-Based CRM Service

Microsoft CEO Steve Ballmer announced the worldwide availability of Microsoft Dynamics CRM Online today at an event in Redmond.  This is the cloud-based version of Microsoft Dynamics CRM 2011, which will go head to head with other cloud-based CRM products from companies like Salesforce.com and Oracle. 

Salesforce Announces Chatter Mobile
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Salesforce has announced a mobile version of Chatter, its enterprise social networking platform. The product will be available for the iPad, iPhone, iPod Touch, Android and Blackberry.

The company points out that people who use Facebook through a mobile device are twice as active on the site than non-mobile users (according to IDC), and that mobile devices are beconing "the new enterprise desktop" for over 50% of the workforce. With these things in mind, Chatter Mobile should be a significant part of Chatter’s future.