Microsoft announced a new service update for Microsoft Dynamics CRM, coming in Q2, which will bring mobile access to the product, surely a long overdue feature for users. Mobile access is becoming an increasingly important element to just about all …

At MacWorld iWorld today, Ntractive announced the launch of Elements CRM for iPad. The company, which has a popular version for Mac, has taken the same look and feel, and applied it to iPad app form. “With Elements CRM for …

It seems like only yesterday that Salesforce was talking up Cloud 2. Now, today, they’ve unveiled Service Cloud 3, the company’s next-generation social contact centers, which will let companies interact with customers on "any social community". That means Facebook, Twitter, and any other social network via social media monitoring software Radian6. However, it’s just supporting Twitter out of the box, from the sound of it. 

Microsoft CEO Steve Ballmer announced the worldwide availability of Microsoft Dynamics CRM Online today at an event in Redmond.  This is the cloud-based version of Microsoft Dynamics CRM 2011, which will go head to head with other cloud-based CRM products from companies like Salesforce.com and Oracle. 

Salesforce has announced a mobile version of Chatter, its enterprise social networking platform. The product will be available for the iPad, iPhone, iPod Touch, Android and Blackberry.

The company points out that people who use Facebook through a mobile device are twice as active on the site than non-mobile users (according to IDC), and that mobile devices are beconing "the new enterprise desktop" for over 50% of the workforce. With these things in mind, Chatter Mobile should be a significant part of Chatter’s future. 

Salesforce.com has announced the arrival of Jigsaw for Salesforce CRM. This is a new crowd-sourced business data service for Salesforce CRM customers.

A spokesperson for Salesforce tells WebProNews today’s announcement is significant for the following reasons:

Microsoft demonstrated its next-generation CRM release at the company’s Worldwide Partner Conference today. Previously known as CRM5, the product’s official name is Microsoft Dynamics CRM 2011. Along with the release (coming in beta in September), will be the Microsoft Dynamics Marketplace, described as an online catalog to provide an easy way for partners to market and distribute solutions to Microsoft Dynamics customers.

Back in November, Salesforce announced its Chatter product, which it referred to as Facebook for the Enterprise. It launched in private beta in February, and now Chatter is set to become integral to the very core of what Salesforce has to offer. I spoke with Kraig Swensrud, senior vice president, product marketing at Salesforce.com ahead of the announcement, who tells WebProNews, "Chatter is at the center of our entire strategy moving forward."

Salesforce.com has introduced a new enterprise collaboration application called Salesforce Chatter. A representative for the company bills it as a "Facebook for the Enterprise."

Adobe and Salesforce.com have partnered to launch the Adobe Flash Builder for force.com, which Adobe says increases developer productivity for creating rich Internet applications in the cloud. The product can be used to enhance existing Salesforce CRM implementations and custom-built Force.com apps, or build new apps altogether.

Salesforce announced today that its CRM mobile application has been updated to take advantage of the new iPhone 3.0 OS software. The 3.0 OS  update became available today (and has sparked quite a bit of conversation).

Salesforce.com, the maker of business software has introduced a free mobile offering of its customer relationship management (CRM) services.

Mobile Lite will offers existing Salesforce customers access to its CRM service via a number of smartphones.

Mobile Lite is available on Apple’s iPhone, Research in Motion’s Blackberry smartphones and Windows Mobile devices.

"We want even more customers to experience the success possible with mobile access to our cloud," said Marc Benioff, chairman and CEO, Salesforce.com.

Salesforce.com has added Twitter support to its Service Cloud offering, which was released earlier in the year. Salesforce breaks down what companies can expect to get out of the service:

As mentioned previously, Google is spending a lot of time "in the clouds" so to sepak. They’ve been emphasizing cloud computing a lot lately, even going so far as to make a 99.9% guarantee with regarding to up-time for Google Apps.

Google and subsidiary DoubleClick believe the ad-buying process is too complicated and slow. As such, DoubleClick announced this morning a new electronic proposal exchange platform for its publisher and agency customers.

I recently spotted a blog post by Adam Senour over at Walk My Path. The post outlines why Gene Marks is right on certain comments from the blog post. I must say I didn’t think I would find someone defending Gene marks comments like Adam has.

OK folks I can’t take mainstream media much longer. They are so out of touch with what is really happening online it is simply ridiculous. Take the latest offering from Gene Marks at MSNBC:

Citigroup and Salesforce.com are both big companies, and a new deal between them isn’t insignificant, either – Citigroup chose Salesforce to provide software to 30,000 financial advisors.

Just got this fantastic note from Wayne Thompson, who is the director of research at Technology Evaluation. Wayne was one of the 20+ participants at the San Francisco stop of the Social Media and CRM 2.0 workshop series.

CRM for Google (CRM means Customer Relationship Management) is a set of gadgets for your personalized Google homepage that allows you to do things like track tasks, manage contacts, add notes, or create appointments.

Imagine buying a car before you have had driving lessons of any kind, and then sitting behind the wheel trying to figure out how to get you and the car back home.

You would likely fail. Not only that, but you would most likely have an accident by either running into another car, or into a wall or something. That’s not how to learn to drive.

1:1 magazine had a piece about the importance of speed in winning customer loyalty.