CRM News

There's a set of tools designed to help organizations manage the interactions they have with their clients and prospects. This operation management system...

Oracle Turns to AI to Automate Digital Marketing With Fusion Marketing

In an industry first, Oracle is using artificial intelligence (AI) to help automate digital marketing....

Salesforce Adds AI-Driven Improvements to Service Cloud

Salesforce has announced AI-driven improvements to Service Cloud, aimed at helping service agents and their customers....

Your Next Streaming Service: Salesforce

Salesforce is preparing to enter the video streaming market, a major departure from its current CRM and enterprise offerings....

The Deal Is Done: Slack Is Officially Part of Salesforce

Salesforce has completed its $27.7 billion acquisition of Slack, combining the leading CRM platform with one of the leading messaging platforms....

Salesforce Announces First Global Dreamforce 2021

Salesforce has announced Dreamforce 2021, the first such global event, with both virtual and in-person elements. Dreamforce is the premier even...

IBM Acquiring Waeg, Leading European Salesforce Consulting Partner

IBM is acquiring Waeg, the leading European Salesforce Consulting Partner as it continues its transition to hybrid cloud services. IBM is in th...

Salesforce Announces Record Quarter, Slack Impacts Guidance

Salesforce has announced its fourth quarter results, turning in a record-breaking quarter and raising its fiscal 2022 revenue guidance. Marc Be...

DOJ Wants More Info on Salesforce/Slack Deal

The Department of Justice (DOJ) has asked for a second round of information on Salesforce’s acquisition of Slack. Salesforce...

Microsoft and SAP Partner to Integrate Microsoft Teams

Microsoft and SAP are partnering to integrate Teams across SAP’s suite of solutions, with the goal of streamlining customers’ cloud transitions....

Slack CEO: No Intention To Make Slack Free

"There is definitely no intention to make Slack free," says Slack CEO Stewart Butterfield. "What we've seen in the last little while is the biggest telco i...

Facebook Buying CRM Startup Kustomer

Facebook has reached a deal to acquire Kustomer, the maker of a “customer service CRM platform built for today.” The deal,...

Salesforce/Slack Deal Expected Tuesday

Salesforce and Slack are expected to announce a sales agreement Tuesday, in what would be Salesforce’s biggest acquisition to date. The two com...

Salesforce May Buy Slack

Salesforce may be looking to make its largest acquisition to date, possibly snapping up Slack, the popular corporate message platform. Slack helped define the corporate messagin...

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