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Microsoft Acquires Marketing Software Provider MarketingPilot

Microsoft Acquires Marketing Software Provider MarketingPilot

By Chris Crum October 17, 2012

Microsoft has acquired marketing software company MarketingPilot. Microsoft says it has a vision for integrated marketing solutions that aligns with its own. “We are excited to join the Microsoft team,” says MarketingPilot CEO Ken Kornbluh. “We think it will be …

Salesforce Service Cloud 3 Unveiled, Social Customer Interaction Emphasized
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It seems like only yesterday that Salesforce was talking up Cloud 2. Now, today, they’ve unveiled Service Cloud 3, the company’s next-generation social contact centers, which will let companies interact with customers on "any social community". That means Facebook, Twitter, and any other social network via social media monitoring software Radian6. However, it’s just supporting Twitter out of the box, from the sound of it. 

Microsoft Launches Cloud-Based CRM Service

Microsoft CEO Steve Ballmer announced the worldwide availability of Microsoft Dynamics CRM Online today at an event in Redmond.  This is the cloud-based version of Microsoft Dynamics CRM 2011, which will go head to head with other cloud-based CRM products from companies like Salesforce.com and Oracle. 

Salesforce Announces Chatter Mobile
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Salesforce has announced a mobile version of Chatter, its enterprise social networking platform. The product will be available for the iPad, iPhone, iPod Touch, Android and Blackberry.

The company points out that people who use Facebook through a mobile device are twice as active on the site than non-mobile users (according to IDC), and that mobile devices are beconing "the new enterprise desktop" for over 50% of the workforce. With these things in mind, Chatter Mobile should be a significant part of Chatter’s future. 

Salesforce Announces Jigsaw for Salesforce CRM

Salesforce.com has announced the arrival of Jigsaw for Salesforce CRM. This is a new crowd-sourced business data service for Salesforce CRM customers.

A spokesperson for Salesforce tells WebProNews today’s announcement is significant for the following reasons:

Microsoft Unveils Dynamics CRM 2011, Dynamics Marketplace

Microsoft demonstrated its next-generation CRM release at the company’s Worldwide Partner Conference today. Previously known as CRM5, the product’s official name is Microsoft Dynamics CRM 2011. Along with the release (coming in beta in September), will be the Microsoft Dynamics Marketplace, described as an online catalog to provide an easy way for partners to market and distribute solutions to Microsoft Dynamics customers.

SalesForce Launches ChatterExchange, Centers “Entire Strategy” Around Chatter
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Back in November, Salesforce announced its Chatter product, which it referred to as Facebook for the Enterprise. It launched in private beta in February, and now Chatter is set to become integral to the very core of what Salesforce has to offer. I spoke with Kraig Swensrud, senior vice president, product marketing at Salesforce.com ahead of the announcement, who tells WebProNews, "Chatter is at the center of our entire strategy moving forward."

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Salesforce’s “Facebook for the Enterprise”
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Salesforce.com has introduced a new enterprise collaboration application called Salesforce Chatter. A representative for the company bills it as a "Facebook for the Enterprise."

Adobe Teams With Salesforce on New Flash Builder

Adobe and Salesforce.com have partnered to launch the Adobe Flash Builder for force.com, which Adobe says increases developer productivity for creating rich Internet applications in the cloud. The product can be used to enhance existing Salesforce CRM implementations and custom-built Force.com apps, or build new apps altogether.

Salesforce Launches Mobile App Update for iPhone 3.0 OS
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Salesforce announced today that its CRM mobile application has been updated to take advantage of the new iPhone 3.0 OS software. The 3.0 OS  update became available today (and has sparked quite a bit of conversation).

Salesforce Introduces Free Mobile Service

Salesforce.com, the maker of business software has introduced a free mobile offering of its customer relationship management (CRM) services.

Mobile Lite will offers existing Salesforce customers access to its CRM service via a number of smartphones.

Mobile Lite is available on Apple’s iPhone, Research in Motion’s Blackberry smartphones and Windows Mobile devices.

"We want even more customers to experience the success possible with mobile access to our cloud," said Marc Benioff, chairman and CEO, Salesforce.com.

Tweeting for Customer Relationship Management
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Salesforce.com has added Twitter support to its Service Cloud offering, which was released earlier in the year. Salesforce breaks down what companies can expect to get out of the service:

Google Expands Another API

As mentioned previously, Google is spending a lot of time "in the clouds" so to sepak. They’ve been emphasizing cloud computing a lot lately, even going so far as to make a 99.9% guarantee with regarding to up-time for Google Apps.

DoubleClick Hopes New Ad Platform Is DoubleQuick

Google and subsidiary DoubleClick believe the ad-buying process is too complicated and slow. As such, DoubleClick announced this morning a new electronic proposal exchange platform for its publisher and agency customers.

Marks Post Link Bait?

I recently spotted a blog post by Adam Senour over at Walk My Path. The post outlines why Gene Marks is right on certain comments from the blog post. I must say I didn’t think I would find someone defending Gene marks comments like Adam has.

Marks Misses the Mark on “Tech Solutions”

OK folks I can’t take mainstream media much longer. They are so out of touch with what is really happening online it is simply ridiculous. Take the latest offering from Gene Marks at MSNBC:

Salesforce Signs “Largest Deal Ever”

Citigroup and Salesforce.com are both big companies, and a new deal between them isn’t insignificant, either – Citigroup chose Salesforce to provide software to 30,000 financial advisors.