All Posts Tagged Tag: ‘CRM’

Salesforce Launches New Desk.com, Mobile App

Salesforce announced a new version of Desk.com on Tuesday complete with a mobile app, reporting engine, and “intelligent” agent console. The console can be personalized on a per agent basis to make each more productive, but still honor the rules, workflows, and templates set for the company. “The new reporting engine of next generation Desk.com provides detailed metrics and invaluable …

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Businesses Not Delivering On Customers’ Social Media Expectations

A recent study from Amdocs found social media to be an emerging channel of preference for consumers seeking customer-care assistance. Customers want to be helped through Twitter and Facebook, but they expect quick, personalized responses. Frankly, businesses aren’t delivering. The study was based on a survey of service providers’ customer care readiness on social media conducted by Ovum and another …

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Microsoft Dynamics Gets Updates, Expands To New Markets

Microsoft announced that “significant new capabilities and marketing, customer care and social listening” are now available globally as part of its spring wave of updates for Dynamics CRM in 54 markets and 42 languages. Also new is a “Unified Service Desk” for on-premises customers. The new capabilities are part of Dynamics CRM 2013 Service Pack 1. Microsoft is expanding availability …

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Microsoft And Salesforce Launch Strategic Cloud Partnership

Microsoft and Salesforce just announced a strategic partnership, which will see the two creating new solutions that connect Salesforce’s CRM apps and platform to Microsoft Office and Windows. The company announced two specific products: Salesforce1 for Windows and Windows Phone 8.1 and Salesforce for Office 365. The former will let customers access Salesforce “and run their business” from their Windows …

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Infographic Looks At Social Media’s Impact On CRM

FanHub recently put out this infographic looking at how social media is transforming CRM, sharing stats around communication, expectations, and user interface. “Customers are getting chatty,” says FanHub’s D’Ana Guiloff. “With instant access to brands via social media, people are better able to engage in one-to-one conversations with their favorite companies. Moreover, these interactions often become public, recorded knowledge – …

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The CRM Software Market Grew By 14% Last Year [Report]

The customer relationship management software market grew by 13.7% in 2013, according to a new report from Gartner. That’s worldwide. The market reached $20.4 billion in 2013 compared to $18 billion in 2012. Software as a service (SaaS) represented over 41% of CRM total software revenue last year, according to the firm. Demand, it says, was driven from organizations of …

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Survey: Businesses Not Satisfied With Their B2B Lead Generation Processes

A recent survey from Salesfusion and Demand Metric found that most small and mid-sized companies have lead generation processes in place, but few (less than 10%) think they’re highly effective. Over half (58%) say they don’t produce enough leads. The survey of 200 businesses also indicates that the most common approaches include email marketing (78%), tradeshow or event marketing (73%), …

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Gartner: European CRM Budgets To Be Strong In 2014

European customer relationship management (CRM) budgets remain strong, despite economic uncertainty, according to a survey from Gartner. About half of those polled intend to increase CRM spending this year at an average increase of 2.5% over last year’s budgets. While plenty of them don’t yet know which way they’re going to go with their budgets, and more intend to keep …

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Twitter Tailored Audiences Now Let Advertisers Use Email Addresses,Twitter IDs

Twitter announced some new features for advertisers today, specifically in the realm of tailored audiences. Twitter began testing tailored audiences ad retargeting back in the summer before making it globally available last month. The option enables advertisers to reach users who have shown interest in their brands or categories while they’re not actually on Twitter. For example, if a hotel …

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Microsoft Buys Parature For Dynamics CRM

Microsoft announced that it has reached an agreement to acquire cloud-based customer service software provider Parature. The company will add the software to its Microsoft Dynamics CRM suite. “Customers are more connected and better informed than ever before. Organizations are looking for business solutions that can strengthen their ability to connect with customers on their own terms, using whatever device …

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Groupon’s Breadcrumb POS App Gets New CRM, Management Features

At Money2020, Groupon announced a new update to its Breadcrumb POS app, adding some CRM and employee management features. A new CRM feature lets businesses track customers and learn more about them, while storing their contact info and analyzing purchase behaviors, recording notes on their preferences. Another feature lets businesses set functions for specific roles and employees, assigning transactions to …

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Get Ready For Lots Of Microsoft Enterprise Releases This Fall

Microsoft has announced a bunch of new enterprise cloud solutions coming this fall. On October 18th, the company will release Windows Server 2012 R2 and System Center 2012 R2 for businesses to create data centers, as well as Visual Studio 2013 and the new .NET 4.5.1 for app creation. On November 1st, the company will start offering Enterprise Agreement customers …

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